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We aim to give you the best experience possible – but also wish to respect your privacy. By clicking “I accept”, you agree to allow us to use cookies, which will help us deliver more personalised information. However, should you wish to disable this capability, or to learn more about our policy, please visit our Cookies policy. Thank you.

We aim to deliver the very best experience to all our customers. Your feedback is very important to us, as it helps us identify areas for improvement. We appreciate your input and look forward to hearing from you.

If you are contacting us about a current or upcoming trip, please contact your local contact centre.

If you've left an item on board our aircraft, please contact your local Baggage Services office.

Feedback Form

We can review your Complaints, Compliments, Enquiries and Suggestions faster if you use the feedback form above. However, if you prefer, you may fax, email or write to us using the contact details below:


Cathay Pacific Airways Limited
Customer Relations Department
PO Box 67736
London W6 6FY

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR).

Please note however, Cathay Pacific Airways is not currently subscribed to an approved ADR scheme, nor are we obliged to do so, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.