Complaints, Compliments, Enquiries and Suggestions

We aim to deliver the very best experience to all our customers. Your feedback is very important to us, as it helps us identify areas for improvement. We appreciate your input and look forward to hearing from you.

If you are contacting us about a current or upcoming trip, please contact your local contact centre.

If you've left an item on board our aircraft, please contact your local Baggage Services office.

Feedback Form

Please note that your session will time out after 30 minutes.

All fields marked with an asterisk (*) are mandatory.

Title Required
Family Name Required Enter English name as in passport	Given Name Required Enter English name as in passport
Email Address Required
Mailing Address Required Address Line 1 Address Line 2 Address Line 3
Country / Region / Territory of Residence Required
Phone Country / Region Code - Area Code - Number (Country / Region - Area - Number)	Fax Country / Region Code - Area Code - Number (Country / Region - Area - Number)
Member Tier	Frequent Flyer Programme	Membership Number
Type of Feedback Required	Topic Required
Flight No. Airline	Flight Date
From	To
Seat No.	Class
I would like a response Required Yes No Please note that some country regulations may require us to respond. Not applicable to baggage claims.
Comments Required
Consent to the Collection and Use of personal Information All personal data provided in this form will be used only for the purpose of processing your comments, handling your feedback form and verifying your identity. The data you have provided to us will only be kept for as long as is required to process your feedback. The data you provided in one country may be transferred to an authorised third party in one or more additional countries for the purposes of processing your feedback. You have the right to request access to, and correction of any your personal data held by us. For full details of our Customer Privacy Policy, please visit the “Legal & Privacy – Data Privacy & Security Policy” pages on our website. I affirm that I have read and understood the Cathay Pacific Privacy Policy and consent to the collection, processing, use, storage, access and transfer of my personal data as described in the 'Data Privacy and Security Policy'.

We can review your Complaints, Compliments, Enquiries and Suggestions faster if you use the feedback form above. However, if you prefer, you may fax, email or write to us using the contact details below:

Email:

customerrelations@cathaypacific.com

Cathay Pacific Airways Limited
Customer Relations Department
PO Box 67736
London W6 6FY

An Online Dispute Resolution (ODR) platform has been set up by the European Commission: http://ec.europa.eu/consumers/odr/ which provides easy access to alternative dispute resolution (ADR).

Please note however, Cathay Pacific Airways is not currently subscribed to an approved ADR scheme, nor are we obliged to do so, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

Customer support and self-service

Complaints, Compliments, Enquiries and Suggestions

Feedback Form