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Terms and Conditions for Air Plus service

Air Plus free cross-boundary shuttle service
(for passenger on Premium Economy Class or Economy Class)

Ticket sales period: from today to 31 December, 2019

Ticket travel period: from today to 31 December, 2019

Free cross-boundary shuttle service validity:
: from today to 31 December, 2019

Free cross-boundary shuttle service booking time limit: Passenger in all area excluding Zhuhai, reservations must be made at least 48 hours prior to flight departure. (More than 48 hours prior to flight departure is required during holiday or peak season), on a first come first served basis. Otherwise free cross-boundary pick-up service is not guaranteed. Advance reservation is not required of the Passenger in Zhuhai.

Applicable flight routes: Cathay Pacific and Cathay Dragon operated flight originating from Hong Kong to the UK/Europe/Australia or New Zealand/Middle East India (including Maldives, Sri Lanka and Nepal)/South Africa/North America, excluding codeshare flights.

Applicable passengers and travel classes: applicable to the non-group travelers traveling on the following classes, and with tickets other than FOC (Free-of-charge) tickets and mileage redemption tickets:

  • Premium Economy Class (W/R/E)
  • Economy Class (Y/B/H/K/M/L/V/S/N/Q)

Disclaimer: The legal responsibility for the free cross-boundary shuttle service is borne by the free cross-boundary shuttle service provider. It is passengers’ responsibility to reserve sufficient time for the free cross-boundary shuttle service. It is outside Cathay Pacific’s responsibility if passenger cannot take the Cathay Pacific and Cathay Dragon flight due to insufficient time reserved by passengers or other force majeure reasons.

Applicable Terms: The free cross-boundary shuttle service is provided by CTTTS and Trans-Island Ltd. and the transportation will be subject to CTTTS and Trans-Island Ltd. terms and conditions.

Scope of services: Tickets for the free cross-boundary shuttle service to Hong Kong International Airport via Hong Kong-Zhuhai-Macau Bridge from Zhuhai, Zhongshan, Jiangmen, Xinhui, Gaoming, Heshan, Taishan, Kaiping or Enping.

Baggage allowance: The baggage allowance for ground cross-border transfer is subject to the regulations of the free cross-boundary shuttle service providers, CTTTS offer 2 pieces and Trans-Island Ltd. Offer 1 piece. The baggage allowance for the air segment is subject to the regulations of Cathay Pacific and Cathay Dragon.

Manual:

  1. Purchase ticket from Cathay Pacific or Cathay Dragon official website, authorized agents in Guangdong, or Global Contact Centres. Eligible passenger to redeem the free cross-boundary shuttle service tickets at the following link:
    https://www.cathaypacific.com/ltms-web/#/en_CN/login
  2. Enter the passenger's name, booking reference or E-ticket number, passenger's mobile number and select the boarding location in the redemption page. One E-ticket number can only be redeemed once. If the same booking reference contains multiple passengers, free cross-boundary shuttle service ticket for each passenger is required to be redeemed one by one.
  3. Once the boarding location is confirmed, it cannot be changed.
  4. If the information entered meets the applicable terms, a QR code will be generated. One passenger will be assigned a QR code. The QR code will be sent to the mobile phone number reserved by that passenger via SMS. If the information entered does not comply with the applicable terms, the free cross-boundary shuttle service will not be able to be redeemed.
  5. If the QR code is lost after generated, you can re-download the QR code on the redemption page.
  6. The QR code is an open ticket eligible for all scheduled departures of the route from the selected boarding location. Each QR code can only be used once during the validity period.
  7. The passenger will take the vehicle at the selected boarding location by scanning their QR code. The free cross-boundary shuttle service provider will verify the passenger's passport information and then arrange for the passenger to take the limousine or shuttle to the Hong Kong International Airport.
  8. If ticket changes, the original QR code may still be valid providing the new ticket meets the eligibility criteria.
  9. When the ticket is refunded or the changed ticket no longer meets the applicable terms, the QR code will be invalid and the free cross-boundary shuttle service will be automatically terminated.

The information on the boarding locations of free cross-boundary shuttle service is as follows:

Area Pick-up Point Address Service Provider Contact
Zhuhai Zhuhai HK-Zhuhai-Macau Bridge Border Crossing Facility Vehicle Boarding Bay Area A, 1F Zhuhai HK-Zhuhai-Macau Bridge Border Crossing Facility Trans-Island Click CTSBUS or Trans-Island for shuttle service schedule, to confirm shuttle ticket reservation, please contact:

CTSBUS: 400 663 0118
Trans-Island: 400 612 3148 or 400 882 2322 
Vehicle Boarding Bay Area A, 1F Zhuhai HK-Zhuhai-Macau Bridge Border Crossing Facility CTSBUS
Chime Long Hengqin Bay Hotel Intersection of Huandao East Road and Chime Long  Road, Xiangzhou, Zhuhai  (shuttle bus stop )
Chime Long Penguin Hotel Next to Ocean World, Hengqin New District  (Shuttle bus stop)
Chime Long Circus Hotel Near Huandao Road (Fuxiang Bay) Zhuhai  (Shuttle bus stop)
Zhongshan Yuanyang Metro-Mall 1F128B, North Gate, Yuanyang Metro-Mall, No. 28, Boai 6th Road, East District, Zhongshan Trans-Island
Daxin E-color shopping district Shop 1F02, Daxin Youke Street E-color Shopping District, No. 1, Longteng Road, Shiqi District, Zhongshan
King Century Hotel Yihua Station, Intersection of  Yintong Street and No. 8 Zhongshan third Road, East District, Zhongshan CTSBUS
Traffic building No. 111 Zhongshan First Road
Gaoming/Heshan Gaoming Hengwei Hotel Hengwei Hotel 238 Gaoming Taihua Road
Bitao Hotel, Yangmei Town
(get on at the intersection)
No. 2 Hedong Road, Gaoming Yangmei Town
Weisheng Business Travel in Heshan No. 16 Beihu Road, Heshan City (opposite Beihu Park)
Xinhui Gangzhou Hotel (Xinhui ) No. 9 Guifeng Road, Huicheng, Jiangmen Xinhui District
Jiangmen Shengli Bus Passenger Station NO.38 Shengli Road, Jiangmen
Jianghai Passenger Station No. 59 Zhanqian 1 Road, Jianghai District Station, Jiangmen City
Taishan Tashan Bus Passenger Station NO.190, Huanshi West Road, Taishan
Qing Zhi Lv of Jiawang Mansion 1st Floor, Jiawang Mansion, NO.74 Eastern Suburbs Road, Taishan
Kaiping China Travel Service KAIPING
(beside Garden Hotel)
NO.28 Changsha Muqiao West Road, Kaiping  (First Floor of Garden Hotel)
Tanjiang Pantower International Hotel No. 2 Zhongyin Road, Kaiping
Enping Albion Greenland Vacation Home Next to the Overseas Chinese Mansion of Quanlin Road, Dongcheng Town, Enping(shuttle bus stop )
Yucca Hotel store A16, Yihao Hotel, No. 2 Jinjiang East Road, Enping