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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal.

If you’ve got a question about your booking, please read our page for refunds and ticket changes before calling our contact centre. Our contact centre agents are following the same guidelines for refunds and charges. For other frequently asked questions, please visit our COVID-19 information centre.

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Chat with us

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Call us

Chinese Mainland (China)

400 815 2888 400 815 2888

  • Depending on your service provider, rates may apply when calling from a mobile phone
  • If you are calling from overseas, please dial country code +86 for the Chinese Mainland.
  • Overseas charge may apply


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