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Contact us and FAQs

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Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

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Global Contact Centres

Chinese mainland (China)

Flight enquiries: 400 888 6628 400 888 6628
24 hours a day, 7 days a week

Hotels and packages: 400 831 0063 400 831 0063
Mon-Sun 07:00 - 21:00

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

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Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

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