Refund a bus ticket


Please complete this form to request a refund for bus tickets purchased directly from the Cathay Pacific website. You can request a refund within 30 days from your original departure date.

For other enquiries, please contact Customer Care .


All fields are required unless marked as optional.


Requester's information

We will use this information to contact you about your refund request.

Passenger information

Enter all details exactly as they appear in the passenger's passport.

Passenger 11





Passenger's declaration



General consent




All personal data provided in this form will only be used for the purposes of processing your request for Cathay Pacific to process your comments, handling your cross-boundary coach claim form and verifying your identity. You have the right to request access to and correction of your personal data held by us. Request for access or correction should be made in writing to Data Protection Officer, Cathay Pacific Airways Limited. The data may be transferred to an authorised third party providing services to the airlines in relation to the above purposes. Please visit our “Customer Privacy Notice – Mainland China ” page at www.cathaypacific.com for full details of Customer Privacy Notice.