Refund a bus ticket

Please complete this form to request a refund for bus tickets purchased directly from the Cathay Pacific website. You can request a refund within 30 days from your original departure date.

For other enquiries, please contact Customer Care .

All fields are required unless marked as optional.

Requester's information

We will use this information to contact you about your refund request.

Requester's Family name

Requester's given name(s)

Confirm email address

Passenger information

Enter all details exactly as they appear in the passenger's passport.

Booking reference

Passenger 11

Family name

Given name(s)

Bus ticket number 1

Bus ticket number 2 (optional)

Bus ticket number 3 (optional)

Bus ticket number 4 (optional)

Add passenger

Passenger's declaration

I hereby declare that the information given in this form and in the enclosed documents is true and complete. I acknowledge that Cathay Pacific reserves its rights against me if I attempt to make a false claim. I also acknowledge that the information will be used for cross-boundary coach claim handling. Such data may be transmitted to other Cathay Pacific offices, relevant government and enforcement agencies, other Carriers or the providers of ancillary services, in what every country they may be located, for similar purposes. All information provided will be managed in accordance with Cathay Pacific Customer Privacy Notice – Mainland China.

General consent

Consent to the Collection and Use of Personal Information

All personal data provided in this form will only be used for the purposes of processing your request for Cathay Pacific to process your comments, handling your cross-boundary coach claim form and verifying your identity. You have the right to request access to and correction of your personal data held by us. Request for access or correction should be made in writing to Data Protection Officer, Cathay Pacific Airways Limited. The data may be transferred to an authorised third party providing services to the airlines in relation to the above purposes. Please visit our “Customer Privacy Notice – Mainland China ” page at www.cathaypacific.com for full details of Customer Privacy Notice.

I have read and understood the Cathay Pacific Customer Privacy Notice - Mainland China (the “Notice”), and I consent to the processing of my personal information accordingly.

I consent to the processing of my sensitive personal information in accordance with the Notice.

I consent to the activities in which my personal information (including sensitive personal information) is provided to third parties in accordance with the Notice.

I consent to the activities in which my personal information (including sensitive personal information) is exported outside of mainland China in accordance with the Notice.

I confirm that I am the passenger to whom the baggage claim form relates, or otherwise have the requisite consent to be the contact person for this baggage claim and follow up on behalf of the relevant passenger.

I confirm that I am the passenger to whom the cross-boundary coach claim form relates, or otherwise have the requisite consent to be the contact person for this cross-boundary coach claim and follow up on behalf of the relevant passenger.

Submit