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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Mainland China

Flight enquiries: 400 888 6628400 888 6628
24 hours a day, 7 days a week

Hotels and packages: 400 888 6628400 888 6628
Mon-Sun 07:00 - 21:00

Baggage and other enquires

Other countries / regions

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Marco Polo Club

Mainland China toll-free

Green/ Silver/ Gold/ Diamond:
4006 747 333 (Mandarin service)
10800 852 2828 (China Unicom)
10800 152 2828 (China Telecom)
Mon-Sat (including Public Holiday)
08:00 - 23:00
Applicable to local land-line phones, payphones and mobile phones, with IDD

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

+852 2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details