Air Plus Cross-boundary Coach Ticket Refund Terms & Conditions (Operated by: CTG)

1. Coach tickets are valid only for the date and time for which they are booked.

2. Tickets cannot be changed, please repurchase tickets after refund the original tickets according to following handling fee:

Ticket Refund Time	Refund Fee (Based on Ticket Value)
48 hours or beyond before bus/Skylimo departure	Free of charge
24 hours or more but less than 48 hours before bus/Skylimo departure	10%
2 hours or more but less than 24 hours before bus/Skylimo departure	30%
Less than 2 hours before bus/Skylimo departure	Not accept

3. The success of the change depends on actual sales. There is no guarantee that there will be enough seats for the time selected by the passenger. In addition, when changing a ticket, you must cancel the original ticket firstly and book a new ticket. Please be careful when changing tickets.

4. Coach tickets redeemed for free can be changed only once for free. If the passenger does not need to take the cross-boundary coach, please cancel your seat and ticket promptly in order to avoid wasting seats on the shuttle.

5. Since the coach tickets of this offer must be used in conjunction with flight tickets, passengers must cancel their flight tickets and their coach tickets at the same time. Cancellation of coach tickets must comply with the provisions on refunds in these terms. The refund amount for air tickets and coach tickets may be returned to the passenger’s original payment account respectively.

6. Passengers must change each coach ticket separately and infants and children must have their coach tickets and travel booked at the same time as adults. Therefore, when there are infants or children in the order, please refund the tickets and purchase new coach tickets.

7. In the event of Cathay Pacific flight cancellations or delays, flight schedule changes, or cross-boundary coach cancellations, please apply for a refund within 30 days from the originally booked coach departure date using the cross-boundary coach ticket refund page on Cathay Pacific official website. After verification, Cathay Pacific will waive the refund fee and refund the coach ticket cost to your payment account within 7 calendar days. If the passenger’s submission of the application through Cathay Pacific’s official website fails, please call the Cathay Pacific hotline at 400 815 2888.