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Air Plus Cross-boundary Coach Ticket Refund Terms & Conditions (Operated by: CTG)

1.   Coach tickets are valid only for the date and time for which they are booked.

2.   Tickets cannot be changed after issuance. If you need to change your ticket, please purchase a new ticket after refunding the original ticket. A handling fee will be charged as follows:

  • Timeline >48Hrs: free of charge
  • Timeline 24-48Hrs: 10% of ticket price
  • Timeline 2-24Hrs: 30% of ticket price
  • Timeline <2Hrs: no refund

3.   The purchase of a new ticket is subject to seat availability at the time when you attempt to make a new purchase. After cancelling your original ticket, you may not be able to purchase a new ticket.

4.   Coach tickets redeemed for free can be changed only once for free. If the passenger does not need to take the cross-boundary coach, please cancel your seat and ticket promptly in order to avoid wasting seats on the shuttle.

5.   Coach tickets must be used in conjunction with the flight tickets. If you cancel your flight ticket, then you must also cancel your coach tickets in connection with that flight ticket, subject to the conditions applicable to the refund of coach tickets as set out in these terms and conditions. The refund amount for air tickets and coach tickets may be returned to the passenger’s respective original payment method.

6.   Passengers must change each coach ticket separately.

7.   In the event of Cathay Pacific flight cancellations or delays, flight schedule changes, or cross-boundary coach cancellations, please apply for a refund within 30 days from the originally booked coach departure date using the cross-boundary coach ticket refund page on Cathay Pacific official website. After verification, Cathay Pacific will waive the refund fee and refund the coach ticket fare to your payment account within 7 calendar days. If the passenger’s submission of the application through the refund page is unsuccessful, please contact the Cathay Pacific’s Customer Care.