Ask a Cathay member: what do you enjoy most about your Cathay membership?

At Cathay, we’re always striving to enhance your member experience. From status benefits that elevate your journey to comfortable lounges where you can unwind before your flight, we believe that details matter when it comes to delivering impeccable service. For this article, we asked our members to share what they appreciate most about being a part of the Cathay community. 

“The best part of being a Cathay member is the attentive service. From booking flights to airport check-in, boarding and in-flight service, the Cathay team is always meticulous and considerate. 

“What’s more, Diamond members avoid long waits at the airport, with First class check-in and priority lane access at security, plus help from baggage handlers for a hands-free experience. The Wing, First is conveniently located – simply turn left after security – as are the Cathay lounges near the departure gates, including The Pier, First, The Deck and The Bridge. I can shower, relax and enjoy a good meal before boarding, and have the reassurance of knowing I’ll be notified of any gate changes while I’m in the lounge. As a Diamond member, I also make use of the buggy service to reach gates 40 to 71, saving me the walk. 

“After boarding – via the priority lane for Diamond members, of course – the crew takes your meal orders, ensuring your preferred options are available. The cabin crew are always incredibly attentive and go above and beyond to make your experience comfortable – truly a source of pride for Cathay.” 

“A few years ago, on an overnight flight from Perth to Hong Kong, I was planning to skip the inflight breakfast service and instead dine at one of the fabulous Cathay First class lounges, which I have access to thanks to my Platinum status with Cathay partner Qantas. Thankfully, a Cathay flight attendant talked me into having breakfast onboard while flying over the South China Sea – it was delicious.” 

“I was travelling alone on my birthday, which coincides with Valentines Day. During the flight, the cabin crew surprised me by singing ‘Happy Birthday’ and presenting a handwritten card. A few years later, the same thing happened – it was an amazing celebration. It’s the warmth of the cabin crew that makes flying with Cathay a fantastic experience.”