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Awards / Honours

Find a list of awards and honours received by Cathay Pacific from 2017 - 2023, including best airline and best business and first class
Event Award
Skytrax
  • World’s Best Airline (8th Place)
  • World’s Best Inflight Entertainment
The Airline Passenger Experience Association (APEX)
  • Five Star Global Asia & South Pacific
  • Passenger Choice Awards – Best Overall Airline (Greater China)
AirlineRatings.com
  • World’s Top 10 Best Airlines (9th Place)
  • World’s Top 20 Safest Airlines (11th Place)
Business Traveller Asia-Pacific Awards
  • Best Airline (3rd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best Chinese Airline (1st Place)
  • Best First Class (3rd Place)
  • Best Business Class (3rd Place)
  • Best Premium Economy Class (2nd Place)
  • Best Economy Class (3rd Place)
  • Best Frequent Flyer Programme (1st Place)
  • Best Airport Lounge (1st Place – The Pier First Class Hong Kong)
Condé Nast Traveller Readers’ Choice Awards Top 15 Airlines in the World (6th Place)
Air Transport World (ATW) Airline Awards Cargo Airline of the Year
Payload Asia Awards Overall Carrier of the Year – Asia Pacific
Cellars in the Sky Awards by Business Traveller Magazine Best First Class Sparkling (Silver)
Hong Kong Sustainability Awards Distinction Award
Hong Kong Awards for Environmental Excellence (HKAEE)
  • Manufacturing and Industrial Services (Gold Award)
  • Manufacturing and Industrial Services (Certificate of Merit)
  • Transport and Logistics (Bronze Award)
  • Transport and Logistics (Certificate of Merit)
Freightweek Sustainability Awards 2023 Sustainable Cargo Airline of the Year (Asia)
LinkedIn Talent Awards Best Employer Brand, Diversity Champion
The Hong Kong Institute of Human Resource Management (HKIHRM)
  • Learning & Development Award (Excellent Award)
  • Learning Technology Award (Excellent Award)
The Hong Kong Council of Social Service Caring Company Award 20+ years
Strive and Rise Programme Supporting Organisation Award
The UNICEF Charity Run 2023 3rd place in Most Supportive Group Award
Event Award
Air Cargo News – Air Cargo News Awards Best Cargo Airline - Asia
Skytrax World’s Best Airline - 16th Place
The Airline Passenger Experience Association (APEX)
  • Five Star Global Airline
  • Passenger Choice Awards – Best Entertainment (Eastern Asia)
AirlineRatings.com World’s Top 20 Safest Airlines (11th Place)
HKACE Customer Service Excellence Awards
  • Grand Award
  • Gold Prize – People Development Award – “Cultivating Service Excellence” People Development Program
  • Bronze Prize – Digital Service Strategy Award – Chatbot Vera
  • Merit Prize – Team Award (Contact Centre Service) – Customer Contact Centre – Diamond Plus Service Team
  • Gold Prize – Team Award (Counter Service) – HKIA Check-in Counter Team
Cellars in the Sky Awards by Business Traveller Magazine
  • Best Business Class Cellar (Bronze Medal)
  • Best Business Class White (Bronze Medal)
Business Traveller Asia-Pacific Awards
  • Best Asia-Pacific Airline (2nd Place)
  • Best Chinese Airline (1st Place)
  • Best Airline First Class (3rd Place)
  • Best Airline Business Class (3rd Place)
  • Best Airline Premium Economy Class (2nd Place)
  • Best Frequent Flyer Programme (1st Place)
Condé Nast Traveller Readers’ Choice Awards Top 10 Airlines in the World (7th Place)
Hong Kong Awards for Environmental Excellence (HKAEE)
  • Manufacturing and Industrial Services (Silver Award)
  • Transport and Logistics (Certificate of Merit)
The Hong Kong Council of Social Service Caring Company Award 20+ years
Event Award
Skytrax World’s Best Airline (6th Place)
AirlineRatings.com
  • World’s Top 20 Best Airlines (6th Place)
  • World’s Top 20 Safest Airlines (9th Place)
HKACE Customer Service Excellence Awards
  • Bronze Award – Digital Service Strategy Award – Social Messaging
  • Bronze Award – Contact Centre Service – E-Service Team
  • Bronze Award – Team Award (Counter Service) – HKIA Baggage Enquiry Desk
  • Merit Award – Team Award (Field & Special Service) – Cabin Crew Team
Cellars in the Sky Awards by Business Traveller Magazine
  • Best Business Class Cellar (Bronze Medal)
  • Best Business Class Sparkling (Silver Medal)
  • Best Business Class White (Silver Medal)
  • Best Business Class Fortified (Bronze Medal)
Business Traveller Asia-Pacific Awards
  • Best Airline (3rd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best Airline First Class (3rd Place)
  • Best Airline Business Class (3rd Place)
  • Best Airline Premium Economy Class (2nd Place)
  • Best Airline Economy Class (2nd Place)
  • Best Frequent-Flyer Programme (1st Place – Marco Polo Club)
The Hong Kong Council of Social Service Caring Company Award 15+ years
The Education Bureau (EDB) - Business-School Partnership Programme (BSPP) The Highest Amount of Activities Offered Award
Event Award
The Airline Passenger Experience Association (APEX) Five Star Global Airline
AirlineRatings.com
  • World’s Top 20 Best Airlines (11th Place)
  • World’s Top 20 Safest Airlines (9th Place)
Air Cargo News – Air Cargo News Awards Best Cargo Airline - Asia
Cellars in the Sky Awards by Business Traveller Magazine
  • Best First Class Cellar (Silver Medal)
  • Best First Class Red (Silver Medal)
  • Best First Class White (Bronze Medal)
  • Best First Class Sparkling (Gold Medal)
Business Traveller Asia-Pacific Awards
  • Best Airline (2nd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best Airline First Class (3rd Place)
  • Best Airline Premium Economy Class (2nd Place)
  • Best Frequent-Flyer Programme (1st Place – Marco Polo Club)
  • Best Airport Lounge (1st Place – The Pier First Class Hong Kong)
The Hong Kong Council of Social Service Caring Company Award 15+ years
Event Award
Skytrax World’s Best Airline (4th Place)
The Airline Passenger Experience Association (APEX) Five Star Global Airline
AirlineRatings.com
  • World’s Top 10 Best Airlines (9th Place)
  • World’s Top 20 Safest Airlines
HKACE Customer Service Excellence Awards
  • Grand Award – Bronze Award
  • Bronze Award – Service Innovation Award – Smart Serve
  • Bronze Award – Team Award (Contact Centre Service) – Global Contact Centre – Medical Desk
  • Silver Award – Team Award (Counter Service) – Cathay Pacific Lounge Service Centre, HKIA
  • Gold Award Winner – Team Award (Field & Special Service) – The Arrival Team, HKIA
TTG Travel Awards Best Inflight Service
Air Cargo News – Air Cargo News Awards Best Cargo Airline – Asia Pacific
Business Traveller Asia-Pacific Awards
  • Best Airline (3rd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best Airline First Class (3rd Place)
  • Best Airline Business Class (3rd Place)
  • Best Airline Premium Economy Class (2nd Place)
  • Best Airline Economy Class (3rd Place)
  • Best Frequent-Flyer Programme (2nd Place – Marco Polo Club)
  • Best Airport Lounge (1st Place – The Pier First Class Hong Kong)
Cellars in the Sky Awards by Business Traveller Magazine
  • Best First Class Cellar (Silver Medal)
  • Best Overall Cellar (Bronze Medal)
  • Best First Class White (Silver Medal)
The Hong Kong Council of Social Service Caring Company Award 15+ years
Event Award
Skytrax World’s Best Airline (6th Place)
The Airline Passenger Experience Association (APEX)
  • Five Star Global Airline
  • Passenger Choice Awards – Best Entertainment (Asia & Australasia)
AirlineRatings.com
  • World’s Top 10 Best Airlines (9th Place)
  • World’s Top 20 Safest Airlines
HKACE Customer Service Excellence Awards
  • Bronze Award - Service Appreciation Award - HKIA-Appreciation & Service Campaign
  • Bronze Award - Service Innovation Award - SSBD & iCUSS for passenger future travel experience
  • Gold Award - Team Award (Field & Special Service) - Cathay Pacific Outport Secondment & Support Team
  • Merit Award - Team Award (Field & Special Service) - Animal Handling Team
TTG Travel Awards Best Airline – Business Class
Business Traveller Asia-Pacific Awards
  • Best Airline (3rd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best Airline First Class (3rd Place)
  • Best Airline Business Class (3rd Place)
  • Best Frequent-Flyer Programme (1st Place – Marco Polo Club)
  • Best Airport Lounge (1st Place – The Pier First Class Hong Kong)
Cellars in the Sky Awards by Business Traveller Magazine
  • Best Overall Cellar (Silver)
  • Best First Class Cellar (Bronze)
  • Best First Class Sparkling (Gold)
  • Best First Class Fortified/Dessert Wine (Silver)
  • Best Business Class Red (Gold)
The Hong Kong Council of Social Service Caring Company Award 15+ years
Event Award
Skytrax World’s Best Airline (5th Place)
AirlineRatings.com World’s Top 20 Safest Airlines
HKACE Customer Service Excellence Awards
  • Merit Award - Outstanding Customer Service Program Award - Transforming Response Times to Customer Feedback through Lean Methodology
  • Gold Award - Service Appreciation Award - Work Well Done
  • Silver Award - Team Award (Internal Support Service) - Cabin Crew Consultation Group
TTG Travel Awards Best Airline – Business Class
Business Traveller Asia-Pacific Awards
  • Best Airline (2nd Place)
  • Best Asia-Pacific Airline (2nd Place)
  • Best First Class (2nd Place)
  • Best Business Class (2nd Place)
  • Best Premium Economy Class (1st Place)
  • Best Economy Class (2nd Place)
  • Best Frequent-Flyer Programme (1st Place – Marco Polo Club)
  • Best Airport Lounge in Asia Pacific (1st Place)
Cellars in the Sky Awards by Business Traveller Magazine Best First Class Sparkling (Gold Medal)
The Hong Kong Council of Social Service Caring Company Award 15+ years 
Christian Family Service Centre HK50+ Award