Cathay Pacific’s flight operations remain normal despite Microsoft services' global outage

Cathay Pacific confirms that its flight operations are continuing to operate as normal, despite Microsoft services' global outage.

While our customer communications remain in operation, some customers using Microsoft services such as email accounts may not receive flight notification emails from Cathay Pacific. We are issuing digital boarding passes to customers via the Cathay Pacific app, SMS and email.

To ensure they receive the latest flight notifications from us, customers are advised to:

• Update their contact details in Manage Booking to receive the latest flight updates.
• Check the latest status of their flight on our website or the Cathay Pacific app before travelling to the airport.

We are monitoring the situation closely and are prepared with contingencies in place to ensure operational continuity. We will provide our customers with further updates as needed.