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Terms & Conditions

Welcome to Cathay Pacific's Online Booking/Mobile Booking. Please review the following terms and conditions carefully. Your acceptance of these are required before the booking process can continue or be accepted by Cathay Pacific Airways Limited ("Cathay Pacific").

  1. These terms and conditions apply to all aspects of the booking process with Cathay Pacific, and are subject to the law of Hong Kong. They do not affect the contract of carriageOpen a new window itself. They may be amended at any time without notice (unless required by applicable law), and the current version at the time of your booking will apply to your booking. It is your responsibility to check for changes each time you book with us.
  2. The terms and conditions for apply to all booking related pages and functions.
  3. The information contained herein is subject to change without notice. Cathay Pacific has endeavoured to ensure that all information is accurate. However, Cathay Pacific neither warrants nor makes any representations regarding the accuracy or completeness of the data or information sent out via Online Booking/Mobile Booking or the Cathay Pacific website. Fare listings are for general information only, and do not reflect current seat availability.
  4. This booking facility is specifically designed for the purpose of booking and ticketing on flights operated by Cathay Pacific and its partners only.
  5. Each user registering to use the Online Booking/Mobile Booking service will be asked to submit a password for identification purposes. Cathay members will use the pre-assigned PIN (personal identification number) given during the registration processes. Please keep this password confidential for security reasons. In case you have forgotten your password, we will be able to help you retrieve it if you have entered a preset question according to the instructions found on the registration page. If you have forgotten both your user ID and password, then a new account will need to be set up for security reasons.
  6. A maximum of 9 seats (adults and children inclusive) may be booked in each complete booking transaction, and all passengers must travel together. Child tickets (for children aged 2 to 11 inclusive) are available, but any child ticket(s) booked online must have at least one adult booked in the same transaction, and are subject to age verification upon check-in. All tickets booked in one transaction must have the same itinerary. If any of the flights need to be different, a separate booking will be required.
  7. A valid form of payment is required for completing the transaction online. Once you have pressed the "I Agree" and "Confirm and Pay" button, Cathay Pacific will be entitled to debit your chosen form of payment. Cathay Pacific will apply risk management controls before a transaction is accepted, and delays or rejections may occur. If the transaction is accepted, the contract of carriage will be made immediately, and Cathay Pacific will transmit to you an acknowledgement message to confirm your booking. If you do not receive an acknowledgement message, please contact our Customer Care. We accept most major credit card brands. Actual acceptable forms of payment may vary by markets and are displayed at the payment page. Note that credit card issuing banks may charge you an international transaction fee, dependent upon country of departure and currency of credit card. Please check with your credit card issuing bank for details of charges. For questions related to payment security, please refer to Cathay Pacific's Data Privacy and Security Policy or contact our Customer Care.
  8. The physical credit card used to pay for ticket(s) must be presented by the cardholder for verification at check-in, or when collecting the tickets. Otherwise the cardholder must present the physical card used at the nearest Cathay Pacific Ticketing Office for verification prior to the flight departure. The cardholder does not need to be also the passenger(s) named in the ticket(s). If a transaction is successfully made after completion of a one-time password customer authentication process such as Verified by Visa, MasterCard SecureCode ,American Express SafeKey or ProtectBuy, the cardholder will not be required to present the physical card used for verification. Cathay Pacific reserves the right to deny boarding and cancel the ticket(s) and contract of carriageOpen a new window, or to collect a substitute payment (in cash or from a new credit card) should the passenger(s) named in the ticket(s) fail to present the credit card originally used for the booking of the ticket(s) when so requested at check-in. In the event that the contract is cancelled or substitute payment is received as aforesaid, the fares (or an equivalent amount) of the ticket(s), if already debited to the credit card in question, will be refunded and credited to the same credit card within 14 days from the date of such payment or cancellation (as the case may be). Cathay Pacific shall not be held liable whatsoever to the named passenger, the credit cardholder in question and/or any third party in connection with or arising from the cancellation of the ticket(s) and the contract as aforesaid.
  9. All fares and taxes will be charged in the currency of the country of first departure, except from the China site where fares and taxes will be charged in RMB when the first departure port is Hong Kong. If any alternative payment option is provided by Cathay Pacific, such as the choice to complete your transaction in another currency, the price provided by Cathay Pacific may incorporate costs, fees and/or charges such as bid-ask spread and mark-up. In determining any pricing, or components thereof, Cathay Pacific may consider the costs and risks it assumes under the transaction, including any foreign exchange risks. For example, bid-ask spread and margin may be influenced by various factors such as the chosen currency pair, liquidity, market volatility, credit risk, internal costs and profit margin, as well as any other relevant considerations. The alternative and original pricing currencies are fully disclosed on the payment page for your reference and comparison. By clicking Confirm and Pay after choosing an alternative currency, you agree to be charged by the chosen currency and amount instead of the original currency.
  10. Different fares displayed will have different associated rules. There may be limits on the validity of ticket, refund policies and so on, and different cancellation charges may apply. You are strongly advised to read through the rules associated with each type of fare to decide if that particular type of ticket suits your travel needs. Once you have given us your form of payment details and click the "I Agree" and "Confirm and Pay" buttons, the fare rules are considered as accepted and the booking confirmed. Cancellation charges if any, will apply for any subsequent cancellation.
  11. You will receive an eTicket by email. If you do not receive it within 2 hours, please contact our Customer Care.
  12. In rare occasions, the payment transaction may not be successfully authorized and debited from your banking service provider while tickets have been issued for use. Our Customer Care would contact you to complete the payment. In case of failure to get in touch with you after multiple attempts or you refuse to pay in full, Cathay Pacific may cancel or suspend any unused ticket portions, and we may take further action to recover the outstanding purchase amount together with any interest and costs incurred in the process.
  13. Cancellation can be performed online, but no partial cancellation is allowed. Please note that once an online booking has been cancelled, all follow-up actions (including refund) will need to be effected through our Customer Care. In some cases, your ticket may be valid for future travelling, so please check with the Cathay Pacific Customer Care for rebooking or refund details.
  14. At the time you purchase your air ticket, you will be advised of any charges, fees and taxes not included in the fare that are imposed on us or on you, collected by us on behalf of by governments or other authorities, or by airport operators. If any of these charges, fees and/or taxes should be reduced or abolished after ticket issuance, or you cancel your ticket, you will be entitled to, subject to applicable laws, claim a partial or full refund of unused charges, fees and/or taxes (as the case may be) without being subject to any administrative fees. If any charges, fees and/or taxes should be increased or newly imposed after ticket issuance, you will be obliged to pay it, except as limited by applicable laws.
  15. Notwithstanding any contrary booking terms and conditions and/or fare rules, for bookings made 7 days or earlier before departure via the internet on the US siteOpen a new window, involving itineraries to/from the US, you can cancel paid reservations within 24 hours after purchase for a full refund in accordance with our refund process set out at Changes, Cancellation and RefundOpen a new window.
  16. The 7-day refund policy of the Taiwan Consumer Protection Act does not apply to bookings made with an international airline company. For ticket changes, cancellation and refund, customers should refer to each booking’s terms and conditions and/or fare rules.
  17. A valid passport and visa for some destinations will be required, and are the sole responsibility of the passenger to provide. Compulsory inoculations are also the sole responsibility of the passenger. Cathay Pacific will not be liable for any losses or delays related to lack of required travel documents.
  18. Some airports may require an additional facilities usage fee upon departure. While Cathay Pacific has endeavoured to provide up-to-date information on these fees, Cathay Pacific will not be liable for ensuring the accuracy of this information. You are solely liable for payment of such a fee.
  19. By completing a booking through Cathay Pacific's Online Booking/Mobile Booking, you agree to be bound by the same Conditions of Contract and NoticesOpen a new window, General Conditions of CarriageOpen a new window and applicable tariffs between Cathay Pacific and its passengers, as if the booking has been made through other conventional channels. Your attention is drawn to these conditions. For customers who choose eTickets as the ticket delivery method, the Conditions of Contract and NoticesOpen a new window, General Conditions of CarriageOpen a new window and tariffs will not be transmitted again. By accepting the Terms and Conditions as listed in this page by clicking the appropriate checkbox during the purchase, you agree to be bound by the terms as stated in the Conditions of Contract and NoticesOpen a new window, General Conditions of CarriageOpen a new window and applicable tariffs.
  20. Cathay Pacific does not warrant the completeness, merchantability or fitness for a particular purpose of content or data found on this site. You must keep your User ID and password secret. Cathay Pacific will not be liable for any loss or disclosure of your personal details caused by breach of this clause.
  21. Cathay Pacific is not liable for any direct or indirect loss or damage, any loss of profit or any additional travel costs arising from (i) the use of this website or any information contained therein; (ii) any failure or delay in providing services through the site; (iii) the provision of any personal details to us including credit card details. For point (iii), please read our Data Privacy and Security Policy which explains how we provide a safe and secure online transaction environment.
  22. Cathay Pacific disclaims any liabilities for the reproduction or indirect access via third party website or homepage access, whose reproduction misstates or omits any of the information or limitations of fares offered through our Online Booking/Mobile Booking facility.
  23. Cathay Pacific may cancel or suspend your use of Online Booking/Mobile Booking at any time without notice, if Cathay Pacific suspects that your User ID and Password are being used, or may be used:
    a. by persons that have not been authorised by you;
    b. in breach of these Conditions of Use;
    c. in breach of the General Conditions of Carriage or the Conditions of Contract and Notices; or
    d. in a manner that may cause loss to you or Cathay Pacific;
    Cathay Pacific may, at any time terminate or restrict your access to Online Booking, or refuse to give effect to any reservations requested without advance notice.
  24. Some fares are not eligible for earning Miles or other frequent flyer programme points.
  25. The defined terms used in these terms and conditions have the meanings ascribed to them as follows:
    • “AML” means Asia Miles Limited, a wholly owned subsidiary of Cathay Pacific.
    • “Asia Miles” or “Miles” means the unit of measurement of the Cathay Membership Programme, with such Asia Miles or Miles being credited to Members in connection with air travel, services and products purchased or usage of participating services and products as determined by AML in its sole discretion.
    • “Cathay Membership Programme” means the travel and lifestyle awards and relationship programme owned by Cathay Pacific, and operated and managed by AML (as such programme may be renamed, rebranded, amended or replaced from time to time).
    • “Member” means a member of the Cathay Membership Programme.
    • “Miles Plus Cash” means the option for Members to pay for and/or redeem (as applicable) certain products and services using: (i) a combination of a certain number of Miles and a certain amount of cash; (ii) Miles only; or (iii) cash only.
    If you are paying for/redeeming your flight booking and/or selected flight-related services (such as reserve your seat, extra baggage) (“Travel Extras”) booking with Miles Plus Cash, the following applies:
    1. Once you have pressed the "I Agree" and "Confirm and Pay" buttons at the payment page, Cathay Pacific will deduct the number of Miles you have indicated you wish to use towards redeeming/paying for flight tickets and Travel Extras from your Cathay Membership Programme membership account.
    2. To use Miles Plus Cash for flight booking, you must have at least 5,000 Miles in your Cathay Membership Programme membership account. There is no minimum Miles required in your Cathay Membership Programme membership account when using Miles Plus Cash for separately purchasing/redeeming Travel Extras.
    3. Miles Plus Cash, in relation to payments/redemptions for air travel, may only be used to redeem/pay for:
      1. flight bookings made on;
      2. flight bookings made through contacting Customer Care; and
      3. selected Travel Extras available for purchase/redemption on the ‘Manage Booking’ section of and available for purchase by contacting Customer Care or during check-in at the airport.
    4. The proportion of Miles to cash required to pay/redeem for flight tickets and Travel Extras when using Miles Plus Cash is determined solely by Cathay Pacific and is subject to change by Cathay Pacific from time to time at its sole discretion. Cathay Pacific reserves the right to change the price of airfare, number of Miles required to redeem and / or the amount of cash required to pay for the cash portion of the flight ticket or relevant Travel Extras, or impose additional restrictions from time to time.
    5. Refunds for flight tickets and Travel Extras paid/redeemed for with Miles Plus Cash will be made according to the applicable fare rules and terms and conditions. Cancellations fees and any part of the ticket booking and/or Travel Extras you have used/travelled on, if applicable, will be deducted from the amount paid in cash first and any residual amount still due will then be deducted from the amount paid by Miles (at the same rate of Miles used to redeem), subject to clause 25(f). The remaining amount after such deduction for cancellation fees and any part of the ticket booking and/or Travel Extras you have used/travelled on will be refunded in the remaining Miles and/or cash used to pay/redeem for the booking. Any refunded Miles will be returned to your Cathay Membership Programme membership account.
    6. If you have purchased/redeemed for more than a single flight ticket and Travel Extras in a single transaction using Miles Plus Cash, the number of Miles and amount of cash used to pay/redeem such tickets and Travel Extras will be counted in proportion to the price of each ticket and Travel Extras purchased when Cathay Pacific makes the deductions and refunds as set out in clause 25(e).
    7. Miles Plus Cash is not available for paying/redeeming Miles for settling fuel surcharges, taxes, cancellation or change fees/penalties, applicable fare difference following a change in ticket booking, administrative fees or other miscellaneous charges. All fuel surcharges, taxes, cancellation or change fees/penalties, any applicable fare difference following a change in ticket booking, administrative fees or other miscellaneous charges must be paid in cash only.
    8. Cathay Pacific reserves the right to add, cease or amend any promotional or special offers in relation to Miles Plus Cash at any time without notice to you, unless required by applicable law.
  26. In the event of any discrepancy between the English version and any translated version of these terms and conditions, the English version shall prevail.
  27. Other Cathay Pacific terms and conditions and the Cathay Membership Programme Terms and Conditions apply.
  28. In case of any dispute arising out of these terms and conditions, the decision of Cathay Pacific shall be final and conclusive.
  29. These terms and conditions are governed by and shall be construed in accordance with the laws of Hong Kong.
  30. Any dispute arising out of or in connection with these terms and conditions that cannot be resolved, shall be submitted to the jurisdiction of the courts of Hong Kong.