Arriving in Hong Kong

Prior to landing in Hong Kong, download the StayHomeSafe app on your phone and complete the Hong Kong health declaration and quarantine form onlineOpen a new window in advance. (This form can also be accessed free of charge inflight via our login portal on all WiFi enabled aircraft.)

Upon arrival, catch the people mover to Midfield Concourse. You’ll go through a temperature scan and security check . (This will not affect any duty free purchases you made!)  You’ll then enter the test area, where government health officials will:

• Check your completed Hong Kong health declaration and quarantine form. You will be given a wristband, which can be connected to the StayHomeSafe app by scanning the QR code. Make sure you have a working phone number.
• Check your supporting medical documentation if you are coming from or have transited through Bangladesh, Belgium, Canada, Ecuador, Ethiopia, France, Germany, India, Indonesia, Kazakhstan, Nepal, Pakistan, the Philippines, Romania, Russia, South Africa, Turkey, Ukraine, the United Kingdom or the United States.
• Confirm you have a hotel reservation at one of the designated hotels starting on the day of your arrival - unless you are coming from the Chinese mainland, Macao or Taiwan, in which case you can quarantine at home.

In the testing area, you will:

• Have your documents and forms checked
• Have a combined nasal and throat swab sample taken by medical professionals
• Proceed to the waiting area to await your results

You will wait in Midfield Concourse for your results. The wait will be approximately 4 hours.

• You will be not be able to access your checked-in baggage.
• You will be given a table and chair for the wait.
• You will be provided with a sandwich – there is a vegetarian option.
• Bottled water is available near the entrance. No hot water is available.
• If you receive a negative result, your quarantine form will be returned to you. Board a shuttle bus to Terminal 1 for immigration, customs and baggage reclaim. Keep your forms handy – you will show them one last time after exiting the Customs area. Proceed to the arrivals hall and follow the instructions provided.   You will not be allowed to take your own transport to the hotel dedicated transport direct to your quarantine hotel will be provided.
• If you receive a positive result, you will be guided by health officials on the next steps.

When you arrive at your designated quarantine hotel:

• Activate your StayHomeSafe app to inform it that you have arrived.
• Follow the instructions to walk around your room.
• Measure and record your temperature twice a day.
• On the 11th day of quarantine, the Department of Health will provide you with a testing kit for your second sample. This will be collected the following day.
  
• On the 19th or 20th day following your arrival into Hong Kong, you will undergo another test in accordance with the instructions provided.