I have submitted a missing miles claim for my transaction related to Online Shopping Partners. How long can I expect to wait for the miles to appear in my account?

Once we receive your missing miles request, your claim will be verified within five working days. You can check your the status of your claim by visiting cathay.com/shop-online-partners and acessing "transaction history".

For untracked purchases: If the claim appears to be valid during the initial checks, we will mark the purchase as pending, and you will receive a purchase acknowledgement email. The purchase will be investigated by the respective merchant, and this process typically lasts for 120 days, although it may occasionally take longer depending on the merchant's terms and conditions. If your purchase is verified as valid by the merchant, Asia Miles will be credited to your account within 30 days after you receive the purchase approval email.

For tracked purchases: The purchase will be investigated by the corresponding merchant, and this process usually takes 120 days, but it may take longer subject to the merchant's terms and conditions. If your purchase is verified as valid by the merchant, Asia Miles will be credited to your account within 30 days after you receive the purchase approval email.