Terms and Conditions for Travel Packages Holidays, Hotels, Travel Extras and Promotional Voucher Code
These Terms and Conditions govern the booking of outbound Travel Packages through Cathay Pacific Airways Limited (國泰航空有限公司) (“CX”) on the Cathay Pacific website (“Website”) or at CX’s reservation offices. A “Travel Package” means a pre-arranged combination of air transport and hotel accommodation at an all-inclusive price. Air transportation is provided by CX, whereas hotels, travel insurance, and certain other additional products and services are supplied directly to you by independent companies (“Suppliers”). Suppliers are not agents, employees, or subcontractors of CX, and CX is not responsible for their acts or omissions or any products or services provided by them.
1.1 These Terms and Conditions apply to bookings for Travel Packages, hotel accommodation and Travel Extras but do not apply to any flight bookings unless they are part of a Travel Package. For the purposes of these Terms and Conditions: (i) “Travel Extras” means travel related products outside of CX air bookings including, but not limited to, event tickets, transportation arrangements, local tours, theme park admission tickets, airport parking and lounge access; and (ii) a “Travel Package” means a pre-arranged combination of air transport, hotel accommodation and/or Travel Extras (as relevant) at an all-inclusive price. When flight bookings are part of a Travel Package, these Terms and Conditions are in addition to and do not supersede the conditions governing CX flight bookings. In case of inconsistency between these Terms and Conditions and the additional conditions governing air transportation by CX, including, but not limited to CX's Conditions of Carriage, Conditions of Contract, and applicable tariffs, the additional conditions governing air transportation by CX shall control.
1.2 When a booking for a Travel Package or a hotel is submitted online or provided by telephone via the CX reservations offices, your contract with CX with respect to such booking will only come into existence once the booking is accepted by CX and/or CX has taken payment. For bookings made through the Website, you will receive a “Confirmation of receipt” notification of your booking on your screen. CX will then process your booking and if everything is correct and in order, take payment and subsequently confirm and accept your booking by email. For bookings provided by telephone via the reservation offices, once CX has taken all the details of the booking, CX will process your booking and if everything is correct and in order, take payment and subsequently confirm and accept your booking by email. It is when CX has taken payment and/or confirmed and accepted a booking that a contract will exist between us.
1.3 Once CX has accepted a booking and/or taken payment, any subsequent changes or cancellations will be subject to these Terms and Conditions.
1.4 Upon payment for booking a Travel Package or hotel, you will receive a confirmation email and a document delivery email containing your flight E-ticket (in relation to Travel Package Bookings) and hotel check-in voucher. This email confirmation serves as your receipt. To check in to your hotel, please present the confirmation email and hotel check-in voucher to the hotel. You are solely responsible for ensuring that the booking details that you provide to CX are correct (including dates, times, names exactly as they appear on your passport, flight schedules and accommodation). We strongly recommend that you check all booking documentation that CX provides to you to ensure that it includes the correct information and you must notify CX immediately if there is any error in your booking documentation (including any clerical errors). Name changes for flights are not permitted. CX and the Suppliers shall be entitled to rely on the information contained in your booking and shall not be responsible for any incorrect information made in your booking unless the information is incorrect due to a clerical or technical error by CX or its employees, agents, or representatives.
1.5 You must be at least 18 years old to make and pay for a booking of a Travel Package with CX.
1.6 Due to regulatory issues, Travel Packages and/or Hotels Travel Extras are not available to customers in Hawaii, Florida and Iowa.
1.7 Upon payment for a booking of: (i) Travel Package with Travel Extras; (ii) Travel Package with add on Travel Extras; or (iii) hotel accommodation with Travel Extras, you will receive a confirmation email and a document delivery email with your flight E-ticket, hotel check-in voucher and/or Travel Extras voucher (as applicable). To check in to your hotel please present the confirmation email and hotel check-in voucher to the hotel. To claim the Travel Extras, please present voucher to the Travel Extras supplier as instructed in the voucher. You are responsible for checking that you, and any other persons you make purchase on their behalf, satisfy the terms and conditions imposed by the Travel Extras supplier (such as age or height requirements for admission/entry) and for any additional costs incurred because of noncompliance.
1.8 Any special offers booked may have specific terms and conditions attached, in addition to these booking conditions. Please refer to the promotional literature and check these before booking as once confirmed you are deemed to have accepted them.
1.9 Valid promotional voucher code issued by CX (“Promotional Voucher Code”) may be applied to Travel Package. The Promotional Voucher Code discount is only applicable to the package base price, and is not applicable to any taxes and other surcharges, and additional or optional fees to the booking. The Promotional Voucher Code may not be used or combined with other coupons, promotions or special offers. There are separate terms and conditions applying to each Promotional Voucher Code. Please refer to the information provided at the time of booking.
1.10 If you have booked Travel Extras with us, there are separate terms and conditions which apply in addition to these booking conditions. Please refer to the information provided at the time of booking.
1.11 All passengers under the same record locator (booking reference) must check in and travel together or be rejected for boarding. Under no condition will passengers be allowed to board separately.
2. Changes or cancellations by you
A. Amendments, Cancellations and Refunds For Hotel Only Booking
2.1 To cancel your hotel booking or make an amendment to your hotel booking, you will need to contact any CX reservations office for assistance, as these changes cannot be made on the Website.
2.2 During the booking process and before you confirm payment, we will inform you how to make changes or cancel a hotel booking and any applicable fees imposed by the hotel in accordance with the hotel’s own policies and terms and conditions. You will be required to pay CX any change or cancellation fees imposed by a hotel.
2.3 If you are not able to arrive at the hotel which you have booked and/or you cannot otherwise proceed with the booking, you should contact CX as soon as possible.
2.4 Except as otherwise provided or agreed by CX, no refund will be made on any partially-used hotel bookings. For example, if you check out of your hotel before your scheduled departure date, you will be charged for the entire cost of your hotel stay.
2.5 CX will only accept requests for changes to hotel bookings from the person (or his/her authorised person) who made the booking.
B. Amendments, Cancellations and Refunds For Travel Packages (i.e. Combination of Hotel and Flight at an inclusive price).
2.6 For Travel Package bookings made 7 days or earlier before departure and paid via the internet on the Cathay Pacific US site that involve itineraries to, from or within the US, you can cancel and obtain a full refund for such paid booking within 24 hours after purchase.
2.7 Any changes to your booking for a Travel Package made more than 3 days before your scheduled departure date will result in a charge of 50% of the price of the Travel Package plus any difference in price. All changes are subject to availability and price changes. No changes are permitted less than 3 days before your scheduled departure date.
2.8 If you cancel your Travel Package more than 3 days before your scheduled departure date, you will be charged a cancellation fee of 50% of the price of the Travel Package.
2.9 If you cancel your Travel Package less than 3 days before your scheduled departure date or if you do not board your flight or check into your hotel, you will be charged for 100% of the price of your Travel Package. In this case, you can apply for a refund of the taxes paid in connection with your Travel Package by contacting CX reservations offices.
2.10 All cancellation charges are a reasonable estimate of CX’s losses and will cover the charges that CX will incur from its Suppliers, lost profits and administrative expenses.
C. Amendments, Cancellations and Refunds For Travel Packages with add on Travel Extras (i.e. combination of hotel, flight, and travel related products outside of CX air bookings at a non-inclusive price)
2.11 The “add on Travel Extras” portion of the Travel Packages with add on Travel Extras is non-refundable, non-amendable, non- transferable and non-exchangeable.
2.12 No refund will be made on any partly-used Travel Extras booking. For example, where you have used the single journey of transportation and not the return journey, there will be no refund on the return journey. For the avoidance of doubt, no refund will be made on any unused Travel Extras booking.
2.13 For amendments to your booking for a Travel Package with add on Travel Extras that is made more than 3 days before departure date, the amendment charge is 50% of price of the Travel Package portion plus any difference in price. You will not be entitled to a refund for any add on Travel Extras booking cancelled or amended. Once cancelled (or amended), the add-on Travel Extras will need to be booked again at the full price of those products at the time of that booking. All amendments are subject to availability and price changes. No amendment is allowed at less than 3 days before departure date.
2.14 For cancellation of your booking for a Travel Package with add-on Travel Extras is made more than 3 days before departure date, the cancellation charge is 50% of the price of that travel package portion and 100% of the price of the add-on Travel Extras portion.
2.15 For cancellation of your booking for a Travel Package with add on Travel Extras that is made less than 3 days before departure date or if you no-show, the cancellation charge is 100% of the total price of that Travel Package portion and Travel Extras portion (including add-on hotel). In this case you can apply for a refund of taxes comprised in the price of the Travel Package with add on Travel Extras by contacting CX reservations offices.
2.16 All terms set out in clause 2 section A shall also apply to Travel Packages with add on Travel Extras to the extent relevant.
2.17 All cancellation charges are a genuine pre-estimate of CX’s losses and will cover the charges that CX will incur from its suppliers, lost profits and administrative expenses.
D. Amendments, Cancellations and Refunds For Travel Packages with compulsory Travel Extras (i.e. combination of hotel, flight, and travel related non-air products at an all-inclusive price)
2.18 For Travel Packages with compulsory Travel Extras made 7 days or earlier before departure and paid via the internet on the Cathay Pacific US site that involve itineraries to, from or within the US, you can cancel and obtain a full refund for such paid booking within 24 hours after purchase.
2.19 The “Travel Extras” portion of the travel packages with compulsory Travel Extras is non-refundable, non-amendable, non- transferable and non-exchangeable.
2.20 No refund will be made on any partly-used Travel Extras booking. For example, where you have used the single journey of transportation and not the return journey, there will be no refund on the return journey. For the avoidance of doubt, no refund will be made on any unused Travel Extras booking.
2.21 With regards to amendments, cancellation and refunds, Travel Packages with compulsory Travel Extras may have additional and/or specific terms and conditions attached, in addition to booking conditions in Section 1 of this Terms and Conditions. Please refer to the promotional literature (if any) and read any additional and/or specific terms and conditions before booking as once the booking is confirmed you are deemed to have accepted them.
2.22 All terms set out in clause 2 section A shall also apply to Travel Packages with compulsory Travel Extras to the extent relevant.
2.23 All cancellation charges (if applicable) are a genuine pre-estimate of CX’s losses and will cover the charges that CX will incur from its suppliers, lost profits and administrative expenses.
E. Amendments, Cancellations and Refunds of Promotional Voucher Code
2.24 The Promotional Voucher Code has no cash value on amendment, cancellation and/or refund for Travel Packages and/or Travel Packages with add on Travel Extras. Amendment and cancellation charge for Travel Packages and/or Travel Packages with add on Travel Extras will be calculated based on original price before corresponding Promotional Voucher Code discount is applied.
3. Changes or cancellations by CX
3.1 It is unlikely that CX will have to change or cancel your booking. If CX does make changes then CX will inform you as soon as CX reasonably can.
3.2 CX reserves the right to make minor changes and to correct minor or obvious errors in your booking details at any time without liability to you.
3.3 CX will take reasonable steps to avoid having to cancel your booking. In the unlikely event that CX has to cancel your booking due to reasons beyond our control, CX will notify you and, except as set out in clause 3.4, CX will provide you with a full refund of the total price you have paid to CX. CX will not be liable to pay any additional amounts to you even if you buy an alternative product at a higher price.
3.4 CX shall have the sole and absolute discretion to cancel or shorten the duration of any Travel Package or hotel stay in the event of any act of god, war, riot, civil unrest, acts of terrorism, compliance with any law or government order, rule regulation or direction, accident, flood or storm, strikes, hostilities, accident or other circumstances beyond the control of CX which render it necessary in its reasonable opinion that such steps be taken (“Force Majeure event”). CX shall be relieved of all liabilities and obligations resulting from the Force Majeure events and shall not be obligated to refund any amount paid to the airlines, service suppliers, hotels or any unused portions of services in such circumstances. CX is not liable if we or our Suppliers are prevented from performing the terms of your booking or are hindered so due to a Force Majeure event.
4. The price and payment
4.1 Prices quoted on the Website are valid for a specified period of time as indicated on the Website and unless otherwise specified on the Website, the Prices will be charged in the currency of the country of first departure. For example, if you book a Travel Package departing from Sydney to Hong Kong, the price will be quoted in Australian dollars.
4.2 Your flight price (if any) includes the flights as confirmed on your confirmation e-ticket or receipt, all airport taxes, fees and carrier charges. Some airports may require an additional facilities usage fee upon departure. You are solely liable for payment of such a fee.
4.3 Prices for Travel Packages, hotels and Travel Extras include Government taxes and fees. However, it may not include other possible charges including “resort fees” for certain services and optional consumption based costs and any other fees that are charged to you by, and/or payable directly by you to, the hotels or Travel Extras suppliers.
4.4 Hotel and apartment prices are per room per night, and are based on the dates and occupancy you specify to CX at the time of booking.
4.5 Triple room rates can apply to either a full size triple room, designed to take three single beds, or to a twin/double room with an extra rollaway bed or existing sofa bed.
4.6 Check-in at most hotels is typically at 2:00 pm, with check-out by 11:00 am, but can vary by hotel, time of year and country.
4.7 A ”Package Discount” varies by product and season and may not be available on all packages. Any “Package Discount” shown on your confirmation or invoice applies only where you have purchased your flight and hotel together in the same transaction. The discount shown is compared to the non-promotional price you would have paid had you booked as two separate transactions on the Website for the same or substantially similar itinerary using comparable options, such as cabin, room type, dates and duration.
4.8 Charges for booking additional nights of accommodation after your arrival will be at the rate advertised by the hotel.
4.9 The following are not included in the price:
a) travel insurance (which we strongly recommend you take out for your trip);
b) flights (unless booking a Travel Package that includes flights);
c) cots and food for infants (usually payable directly to the hotel);
d) meals (unless otherwise specified);
e) room service (unless otherwise specified);
f) transfers (unless otherwise specified or purchased as Travel Extras);
g) excursions or entrance fees (unless otherwise specified or purchased as Travel Extras);
h) all tips, laundry and all items of a personal nature such as beverages, taxi and bus fares, shopping expenses;
i) passport, visa and health protection fees;
j) hotel car parking (where applicable) and the cost of getting to and from the airport; and
k) certain hotel and apartment facilities, such as sports and leisure equipment.
4.10 The age requirements to be considered a "child" may vary between our Suppliers and will determine the price you pay for a child. An airline’s definition is typically: an “infant” is under 2 years of age and a “child” is between 2 and 11 years of age on the return date of travel. A “child” must take up a seat on an aircraft. An “infant” is not provided with a seat on an aircraft and is expected to sit on your lap for the whole of the flight. If you require a seat for an infant, the infant must be booked and paid for as a “child.” Please refer to the applicable airline’s carriage for the definition of “child.” A hotel's definition of a “child” can and does vary, but is always advised at the time of booking. You may be required to present a birth certificate as proof of age at check-in.
4.11 Child booking and check-in policy varies for hotels in different destinations, for example, many hotels in the world do not allow travellers under 18 to check-in hotels on their own without any adult companion.
4.12 There is generally no charge for infants under age 2 at hotels, however, not all room types are large enough to accommodate an infant's cot. Cots must be requested at the time of booking, and some hotels may charge a fee payable locally. We will advise the hotel of your request for a cot, but this request cannot be guaranteed. In these circumstances, we strongly advise you to make your own arrangements.
4.13 When you book with CX on the Website, a valid credit card is required to complete the transaction. Once you press the “Confirm Booking Request” button, CX is entitled to debit your credit card. Credit card issuing banks may charge you an international transaction fee depending upon country of departure and currency of credit card. Please check with your credit card issuing bank for details of charges.
4.14 CX is not responsible for pricing errors and we will generally pick up any such errors prior to accepting your booking and before a contract is formed between us. However clauses 3.2 and 10 will apply if you book a Travel Package at a price that has been advertised incorrectly and the booking is subsequently and inadvertently accepted by us.
4.15 All prices quoted on the website are subject to availability and can be withdrawn or varied without notice. Despite our best efforts, prices [advertised on our website] may vary from time to time and may differ from the actual price quoted due to factors outside our control. For example, prices may vary based on users’ IP addresses. Price changes will not affect bookings already accepted and paid for in full by you.
5. Entry requirements
5.1 It is your responsibility to ensure that you provide proper documents for each country travelled from or to and to comply with all visa and health requirements of the country/countries that you intend to visit. CX shall not be liable for any refusal of entry, illness, delays, deportation or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid for at least 6 months from the day that you arrive at your destination. Some countries may require a passport validity of more than 6 months and it is your responsibility to determine the requirements.
6. Asia Miles Accrual
6.1 Except as otherwise provided or agreed by CX, all Travel Packages are eligible for 500 bonus Asia Miles per passenger. Asia Miles will only be credited:
- ONCE per Travel Package booking;
- to the eligible member's account 6 to 8 weeks after usage of the entire Travel Package; and
- when valid Asia Miles membership number is provided at the time of booking. To join Asia Miles membership programme, please visit www.asiamiles.com.
7. Hotel standard and Information
7.1 Hotel standards may vary in different destinations, hotels or resorts and standards in one city cannot be compared directly with those in another city. The listed amenities or added values may be unavailable due to renovation or maintenance of the hotel, or incorrect information may be provided by a hotel. CX is not liable for any inconvenience caused, disappointment or damages, if any of the listed amenities or added values are not available during your stay, as well as any accident or loss in a hotel caused by the hotel and/or its staff. The star rating of a hotel is only indicative of, and a guide to, the level of comfort and amenities at a hotel and we do not independently assess star ratings. The Website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel listed on the Website. CX hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, status or adequacy of any hotel listed on the Website.
7.2 Hotels displayed on the Website and/or offered through the CX reservations offices may be sourced from third party travel supplier(s). Information and content (in any media including but not limited to text, images, video, audio, data, topics and comments) that is posted on the Website or through other channels such as advertisements, promotions, links, pointers, etc. in respect of hotel facilities is provided by the individual hotel and/or CX’s Suppliers. CX cannot guarantee that all information is accurate, complete, correct or up to date, nor can CX be held responsible for any errors, interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the hotel information displayed on this website. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Website inaccurate or outdated.
7.3 CX further cannot guarantee that all hotels, transport or amenities will be suitable for wheelchair users or disabled persons.
8. Travel Extras standard and information
8.1 Travel Extras standards may vary in different destinations, type of products and/or events. The Website does not constitute, and should not be regarded as, a recommendation or endorsement of (the quality, service level or rating of) any Travel Related Product listed on the Website. CX hereby expressly disclaims any representation, warranty or undertaking in relation to the quality, status or adequacy of any Travel Related Product listed on the Website.
8.2 Information and content (in any media including but not limited to text, images, video, audio, data, topics and comments) that is posted on the Website or through other channels such as advertisements, promotions, links, pointers, etc. in respect of Travel Extras is provided by the individual Travel Extras providers and/or CX’s suppliers. CX cannot guarantee that all information is accurate, complete, correct or up to date, nor can CX be held responsible for any errors, interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Travel Extras provider remains responsible at all times for the accuracy, completeness and correctness of the Travel Extras information displayed on the Website. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the website inaccurate or outdated.
8.3 CX further cannot guarantee that all Travel Extras will be suitable for wheelchair users or disabled persons.
8.4 All Travel Extras posted on the Website are supplied by third party suppliers. CX does not guarantee the suppliers’ product/service levels, quality, standards or suitability.
9. Hotel special requests
9.1 Special requests, such as baby cots, room location, room type, particular amenities or a particular view are offered only upon request. Such requests are not guaranteed and are subject to hotel availability at time of check in. CX will not be responsible if the requests cannot be satisfied or confirmed. Special requests may be subject to additional charges which are payable to the hotel directly.
10. Liability and exclusions
10.1 CX has contracted with Suppliers, as independent contractors, to provide accommodation and services outside of CX air bookings (such as Travel Extras). CX does not in any manner directly supply these services. CX is neither an agent of the Supplier or you and is not responsible for any acts and/or omissions of the Suppliers, their employees, agents, servants or representatives. CX shall accept no responsibility or liability with respect to personal or property loss, damage, injury, accident, delay or irregularity however occasioned, sustained or suffered during or on any non-air services, or as a result of the acts, omissions, or negligence of any party providing accommodations or services outside of CX air bookings pursuant to any agreement(s) booked by CX.
10.2 Notwithstanding the above, nothing in these Terms and Conditions excludes, restricts or modifies any condition, warranty, right or liability implied into the contract between CX and you where to do so is illegal or would render any provision of the contract void.
10.3 Nothing in these Terms and Conditions and in the contract between CX and you shall limit or exclude our liability for death or personal injury caused by our negligence. This clause 9 is also subject to any mandatory provisions of local law in the country where goods are delivered or services performed which do not permit the limitation of liability in cases of wilful misconduct or negligence.
10.4 Subject to the above clauses and to such extent as permitted by applicable law, CX will not be liable under the contract between CX and you or otherwise for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising or for any damage caused by any product or failure of such product to perform or any services or failure to render such service and whether in tort (including negligence), breach of contract or otherwise.
10.5 Subject to the above clauses and to such extent as permitted by applicable law, CX’s maximum aggregate liability under these Terms and Conditions whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to CX for the product(s) and/or service(s) in question.
10.6 To such extent as permissible by applicable law and subject to the above clauses, CX shall not be liable to you or any third party for any loss or damage however caused which may be directly or indirectly suffered in connection with use of the Website, any purchases of services or the delivery of such items.
11. Disclaimer of Warranty
11.1 Except as otherwise provided in these Terms and Conditions, CX makes no warranty of any kind regarding any of the products or services provided. All products and services provided by CX are provided “as is” and without any warranty of any kind, either express or implied. Any warranty, condition or other term concerning the goods or services which might otherwise be implied into or incorporated in the contract between CX and you by statute, common law or otherwise is hereby expressly excluded.
CX EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTY OR FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, REDHIBITION AND/OR THOSE ARISING BY STATUTE OR OTHERWISE IN LAW FROM DEALING OR USAGE OF TRADE.
12.1 CX reserves the right, at any time, to change or cancel these Terms and Conditions, in whole or in part, in its sole discretion, without notice or incurring any liability to you. Please review these Terms and Conditions, posted on the CX Website, periodically to ensure you are aware of any changes and are familiar with the most current version of these terms.
13.2 In the event of any inconsistency between this English version of the Terms and Conditions and any foreign language translation, the English version shall prevail.
14. Governing law language
14.1 These Terms and Conditions will be governed and construed in accordance with the laws of the State where you reside, without giving effect to any principles of conflicts of law. Any action seeking legal or equitable relief arising out of or relating to the Website and any Travel Package by the laws of the state where you reside and the parties hereby submit to the jurisdiction of the state or federal courts encompassing the County of San Francisco, California.