Travelling with animals
We look after your pets as if they were our own. Their safety and comfort are our top priorities.
If you need your service dog to be with you at all times, we welcome guide/assistance dogs on board our aircraft.
We understand that your pets are valued members of your family, and we’re dedicated to providing safe and reliable pet travel services. Cathay Live Animal solution by Cathay Cargo is a professional service ensuring animals travel with the care and attention they deserve.
Air travel for brachycephalic breeds
It is a challenge for snub nose cats and dogs to travel due to their increased risk of respiratory difficulties and heat intolerance during air travel. Cathay Cargo is a proud holder of the CEIV Live Animals certification and now accepts certain brachycephalic breeds for carriage from January to May and from October to December on the following routes:
- Hong Kong to London Heathrow
- Hong Kong to Melbourne
- Hong Kong to Singapore
- London Heathrow to Hong Kong
When moving or travelling with brachycephalic animals, you are required to work with a pet travel agent who will ensure they meet all conditions of travel. Please contact any of the agents listed on the IPATA Pet Shippers page when arranging air travel for a brachycephalic pet.
Visit Cathay Cargo for more details.
Pet travel agents
Navigating complex pet travel requirements, and compliance and making the arrangements can be daunting. Pet travel agents can provide personalised assistance for a more seamless experience. We recommend selecting an agent who is a member of the International Pet and Animal Transportation Association (IPATA) or Animal Transport Association (ATA). This can help guarantee access to professionals who possess expertise in pet transportation, have a global network and prioritises advocacy for animal welfare.
If your pet is travelling from Hong Kong, you can book Cathay Live Animal through any agent. Learn about the steps to arranging pet travel from Hong KongOpen a new window and see a list of IPATA and ATA pet travel agents below.
- Aeropet Company (IPATA)
Tel: +852 2744-3330
- Canlife Pets Moving Limited (ATA)
Tel: +852 9544-9336
- Don Don Pet Travel Company Limited (IPATA)
Tel: +852 9440-4933
- Export-A-Pet Ltd (IPATA)
Tel: +852 2358-1774
- Ferndale Kennels and Cattery (IPATA/ATA)
Tel: +852 2791-9330
- Global Paws Limited HK (IPATA)
Tel: +852 6012-0639
- International Pet Travel (IPATA)
Tel: +852 3428-2162
- Pet Holidays (Hong Kong) Company LTD (IPATA)
Tel: +852 2287-8245
- Pet Mover HK Limited (IPATA/ATA)
Tel: +852 3404-0061
- PetExportVet (IPATA)
Tel: +852 2403-9628
- Relopaws Ltd. (IPATA)
Tel: +852 6485-0111
Your questions, answered
If your pet is shipped as cargo, you will need to take the pet to the cargo terminal and pick up from a cargo terminal at the destination. The fees depend on the size and weight of your pet and its container.
The Hong Kong Agriculture, Fisheries and Conservation Department has requirements regarding the import of animals, as well as restrictions for animals in transit.
Contact your local Cathay Cargo office for more information and assistance.
Bookings can be only confirmed up to one month prior to travel. We recognise the impact this has on your planning, unfortunately we are not able to confirm anything earlier.
* Cathay Pacific Airways Limited has the discretion whether to accept your animal on board, subject to any laws or regulations of the jurisdiction of the place of departure, arrival, and layover (where applicable).