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Cathay Pacific for BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offerBook a Hong Kong stopover
    Book your flight
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    Flying with us
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  • Holidays overview

    Book your holidays
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  • Shopping overview

    Cathay Shop
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    Asia Miles Limited-Time Shop Counter at Taoyuan Airport
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
    Our shopping partners
    Milesback
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Co-branded credit cardsCo-branded credit card exclusive offersBanking and investmentOther payment partners
    Cathay United Bank Asia Miles Co-branded Card
    Taishin Cathay Pacific MasterCard
  • Membership overview

    Cathay Pacific’s Cathay membership
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    Cathay Pacific
    Cathay Pacific for BusinessHelp and support

    Account sign-in support

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    Account sign-in assistance and support

    Can’t sign in to your account? Check out the following FAQs and solutions below.

    Easily sign in to your Cathay Pacific’s Cathay member account

    You can use your membership number, verified mobile number or verified email address to sign in to your Cathay Pacific’s Cathay member account and explore exciting membership benefits and exclusive rewards, elevating your travel and lifestyle experience.

    If your mobile number or email address is linked to another Cathay Pacific’s Cathay membership account

    In this case, please use your membership number to sign in. You may also use another mobile number or email address as your sign-in ID, or contact the holder of the concerned Cathay Pacific’s Cathay member account to update the profile details.

    Username and linked social account sign-ins are discontinued

    We have discontinued the option to use a username or a linked social account for signing in to a Cathay Pacific’s Cathay membership accounts. Instead, please use your mobile number for a more convenient sign-in experience.

    If you have any questions about how to sign in, please contact Customer Care for assistance.

    Frequently Asked Questions

    You can only use your mobile phone number or email to sign in if they have been verified and set as a sign-in ID.

    If you encountered an error when signing in with your mobile phone number or email, please try signing in with your membership number. After signing in, you will be able to link and verify your mobile phone number or email to use as a sign-in ID for next time.

    Cathay Pacific’s Cathay member accounts are locked after several unsuccessful attempts to protect your security. You will need to reset your password  to unlock the account.

    Please check your spam inbox to see if the one-time password email dropped there.

    You will not be able to sign in to your account if your browser blocks cookies. Please check and set your browser to allow cookies in order to successfully sign in to your membership account

    Only one mobile number and email address can be linked to one Cathay Pacific’s Cathay membership account. If your mobile number or email address is already linked to another Cathay Pacific’s Cathay membership account, you can unlink it or continue to sign in using your membership number.

    Please contact Customer Care to reset your password.

    Your Cathay Pacific’s Cathay membership account holds a lot of private information, including your Asia Miles, Status Points, and personal details. So, it's important that you safeguard your account.

    To learn more about how to keep your membership login safe, identify potential phishing emails, report suspicious messages and more, please visit the Protect your account page to learn more.

     

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