Claim missing non-airline miles

Follow these simple steps to claim your missing non-airline miles from the following partner categories Open a new window:

Partner categories Hotels, Cars & Transport, Retail, Dining & Banquets, and Travel & Leisure Note iShop
Step 1
Download the missing mileage form in PDF format and complete the form in English CAPITAL LETTERS.
Download missing mileage form in PDF format Open a new window Download the missing mileage form in PDF format Open a new window
Step 2
Submit the completed form with the corresponding documents as specified.

Post: Cathay Pacific – The Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Please allow 8 weeks for mileage to be credited to your account.

Once we receive your request, please allow 5 working days for the claim to be verified.  Valid claims will be tracked again through normal flow (lead-time for Asia Miles to be credited varies, please refer to the important notes on the missing mileage form).  For invalid claims, we will notify you in 5 working days with possible reasons.


  • Hotels: excluding Ascott International, Marriott International Hotels, Regal Hotels International and Starwood Hotels & Resorts Worldwide.
  • Cars & Transport: excluding Airport Express, Esso and Mobil, Petro-Canada and TurboJET.
  • Retail: excluding Aerosoles, Agnès b. Fleuriste, Columbia, Financial Times, Nautica, Oregon Scientific, Ponti Wine Cellar, Rockport, The Economist and Vogue Laundry.
  • Dining & Banquets: excluding Banquet partners,
  • All other partners, please contact the partners concerned directly Open a new window.