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Coronavirus (COVID-19) FAQs

Travel and COVID-19:
Your questions, answered

We’re constantly refreshing our FAQs to address your concerns, so be sure to check back for updates.

Latest update: 29 September 2020

<b>Manage your booking</b>

Manage your booking

Changing your ticket

Ticket cancellations and refunds

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<b>Prepare for your trip</b>

Prepare for your trip

Flight status

Travel and quarantine

Baggage information

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<b>At the airport</b>

At the airport

Hong Kong International Airport

Lounges

Global airports

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<b>Flying with us</b>

Flying with us

In the cabin

Fellow passengers and crew

Inflight service

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<b>Rewards and partnerships</b>

Rewards and partnerships

Marco Polo Club

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