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Contact us in Chinese mainland (China)

Please find our local contact information below

Beijing

Airport Name Beijing Capital International Airport
Address Office address:
28/F, East Tower, Twin Towers, B-12 Jianguomenwai Avenue, Chaoyang District, Beijing 100022, China

Office Hours: Mon-Fri 0900-1700

(Walk-in ticketing office is temporarily closed due to coronavirus (COVID-19) outbreak)
Reservations : 400 888 6628400 888 6628

  • Depending on your service provider, rates may apply when calling from a mobile phone
  • Overseas charge may apply
Baggage Services Beijing Aviation Ground Services, Beijing International Airport, PO Box 6910, China 100621

Office Hours: 0800-2200

Tel: 400 888 6628

Shanghai

Airport Name Shanghai Pudong International Airport
Address Office address:
Room 1605-1607, 1788 Nanjing Xi Road, Shanghai, China

Office Hours: Mon-Fri 0900-1700

(Walk-in ticketing office is temporarily closed due to coronavirus (COVID-19) outbreak)  
Reservations : 400 888 6628400 888 6628

  • Depending on your service provider, rates may apply when calling from a mobile phone
  • Overseas charge may apply
Baggage Services Shanghai International Airport Co. Ltd (SIAS)
Shanghai Pudong International Airport Terminal 2
Tel: 400 888 6628