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Exchange your ticket for Cathay Credits

Enjoy more flexibility with Cathay Credits

If you don’t know when you’ll be able to fly, you can easily swap your ticket for Cathay Credits. Equal the value of your original ticket(s), Cathay Credits can be used to book a new trip when it best suits you.

If you know when you’d like to fly, you can change your ticket in a few clicks using Manage Booking. Alternatively, you may cancel your ticket and request a refund.

Cathay Credits eligibility

Cathay Credits are available for passengers whose travel has been affected, as well as those who wish to change their travel plans. 

Please refer to the below table to determine if your booking is eligible.

Destination/origin Ticket issuing date Original travel period Ticket change deadline
Travel must be completed by
All destinations/origins On/before 23 March 2020 On/before 31 March 2021 31 December 2021 31 December 2022
For flights to/from Singapore On/before 1 December 2020 22 November 2020 to
28 February 2021
31 December 2021 31 December 2022
On/before 17 May 2021 26 May 2021 to
30 September 2021
31 December 2021 31 December 2022
For flights to/from Chinese Mainland On/before 27 January 2021 28 January 2021 to
8 March 2021
31 December 2021 31 December 2022
For flights to/from Taiwan China On/before 16 May 2021 16 May 2021 to
26 July 2021
31 December 2021 31 December 2022

Some conditions apply:

  • Tickets must be booked to/from/via destinations in our network, on flights with a Cathay Pacific (‘CX’) flight number.
  • Only available for totally unused tickets.
  • Requests for Cathay Credits must be made prior to your original travel date.
  • Fare differences may apply.

Hong Kong—Singapore Air Travel Bubble flights:

If you’ve booked a travel bubble flight between Hong Kong and Singapore, please refer to our travel bubble info centre

How to apply for Cathay Credits

If you booked through Cathay Pacific – on our website, mobile app or through our call centre – simply fill in our online form to apply for Cathay Credits. Note that there is no need to change or cancel your ticket(s) in Manage Booking, as we'll take care of this for you.

If you purchased your ticket through a travel agent or a third-party website, please contact them directly to organise your Cathay Credits.

If you booked a redemption ticket, please call the Asia Miles contact centre, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .

Once complete, you’ll be able to view your Cathay Credit balance in Manage Booking.


How to book using Cathay Credits

When you’re ready to book, please call our contact centre and provide your original booking reference and ticket number – your Cathay Credits are tied to these details. Our agents will assist you in using Cathay Credits to make a new booking.


Learn more about your ticket change options

Watch this to learn more about your different ticket change options: rebooking your ticket, exchanging your ticket for Cathay Credits, and cancelling your ticket.