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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Saudi Arabia

Local toll-free for STC users: 8008 440 3508008 440 350
0700 - 1900 daily

Local toll-free for non-STC users: 8008 500 2998008 500 299
0700 - 1900 daily

From overseas countries: +852 2747 3344+852 2747 3344
0700 - 1900 daily

Baggage and other enquires

Other countries / regions

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Marco Polo Club

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details