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Cathay for BusinessHelp and support
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    Cathay Pacific
    Cathay for BusinessHelp and support

    Customer rights and regulations

    We care about your passenger rights and adhere to a number of regulations. To view our region-specific policies, please select a destination from the dropdown menu below. 

    (Available in English only)

    Customer Service Plan for travellers to and from the United States

    This Customer Service Plan outlines twelve important areas that assure customers of our high service standards and that we have measures in place to deliver them. While Cathay Pacific may apply some of the policies discussed below in more than one country/region, this document is intended only for customers enquiring about, booking, or travelling on flights to and from the United States. It is organised according to the twelve areas addressed in U.S. Department of Transportation regulations:

    Please refer Our customer commitment for more details.

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