If you are planning to travel with extra baggage, you can take advantage of our prepaid extra baggage service.
Passengers travelling on selected routes can book extra checked baggage allowance up to 24 hours before departure and enjoy up to 10% off.
You will save both time and money – and enjoy peace of mind before you fly.
You can check your baggage allowance and the price of prepaid extra baggage while purchasing your ticket on our website or by logging into Manage Booking.
Prepaid extra baggage will be charged:
Visit our Baggage information page to find out more about your baggage allowance.
Please note we will not accept baggage over 32kg/70lbs in weight or 203cm/80in long in total dimension without prior approval. Your baggage’s total dimension is the sum of its width, height and length.
Items that exceed the accepted weight and/or size must be repacked into split-up units. Otherwise, they will not be accepted on the flight. To avoid disappointment, please contact Customer Care at least three working days before you fly if your baggage is oversized and/or overweight.
Special arrangements can be made for sporting equipment, musical instruments, mobility aids and medical equipment. Our prepaid extra baggage service cannot be used to prepay charges for diplomatic bags.
Visit our Extra baggage charges page to understand more about overweight and oversize baggage.
Your prepaid extra baggage can be modified together with your flight booking within the same route. If you make changes to your flight booking online, please contact Customer Care to transfer your prepaid extra baggage to your new flight at least 24 hours prior to your new flight departure time.
Please note if you change your flight booking to another route or cancel your booking, your prepaid extra baggage will be forfeited and no refund will be provided for the corresponding charge.
Our refund policy
Prepaid extra baggage purchases are non-refundable except in the following scenarios:
If you encounter any of the above scenarios, you are entitled to apply for a refund for your prepaid extra baggage.
If you take less baggage than the amount of prepaid extra baggage, the unused portion is non-refundable.
How to make a refund request
Refunds can be requested within 30 days from your original flight departure date by contacting Customer Care.
Refunds will be made in the currency and original form of payment used during your purchase. If you have made the purchase with Miles Plus Cash, any used portion of your prepaid extra baggage, if applicable, will be deducted from the amount paid in cash first. Any outstanding amount will then be deducted from the amount paid by miles*. The remaining amount for the unused portion will be refunded in miles and/or cash accordingly.
*Please note the amounts paid in cash and miles during the purchase will be allocated proportionately among all flight tickets and travel extras purchased within a single transaction.