How do I know if the payment transaction was successful?
You will receive an email confirmation once the order is confirmed. Please check your email account’s spam or junk mail folder if you cannot find the email in your inbox. You can also go to Your orders and check the latest order status. You are always welcome to chat with us via live chat for assistance.
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What payment methods do you accept?
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Who is eligible to pay with Miles Plus Cash?
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How can I decide on the ratio of Miles and Cash?
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Will there be a cap on the portion of miles paid when I use Miles Plus Cash to settle the payment for the order?
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Is Miles Plus Cash treated as a mileage use activity, thereby extending the expiration date of my miles?
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Will I earn miles if I settle the payment with Miles Plus Cash?
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How do I pay with AliPay or AliPayHK online?
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How do I pay with WeChat Pay online?
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Will I earn miles if I shop inflight with assistance from cabin crew?