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Marco Polo Club

Privacy and terms

Please review the full terms and conditions and privacy policy of Marco Polo Club before applying as a member. Cathay Pacific reserves the right to interpret these terms and conditions.

Terms and Conditions

These terms and conditions govern the relationship between Cathay Pacific Airways Limited (CPA) and Members of Marco Polo Club (Members). These terms and conditions should be read carefully, particularly as they include limitations and exclusions on the liability of CPA.

  1. Marco Polo Club (The Club) is managed and operated by CPA.
  2. The Club is open to individuals aged 12 or above. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of CPA and upon payment of an enrolment fee of USD100.
  3. Members will be issued a membership number and membership card. The use of this number/card and associated benefits is deemed to be an acceptance of these terms and conditions and other Club terms and conditions that may be issued from time to time, to the benefit of CPA.
  4. Membership of The Club and membership cards are not transferable and may only be used by the Member. Membership cards remain the property of CPA and must be returned upon request.
  5. CPA reserves the right to modify The Club structure, benefits or other features including these terms and conditions or to terminate The Club at any time upon reasonable notice where possible, and CPA will not be liable for any loss or damage resulting therefrom. Any use of The Club by a Member will be deemed as acceptance of any amendment to these terms and conditions.
  6. The Club membership enrolment and renewal fees are non-refundable.
  7. Upon joining or upgrading to a tier within The Club, Members will receive a membership card and baggage tags. Gold, Silver and Green members will be charged for the replacement of membership card or baggage tags (online request: USD20 or 2,000 Asia Miles; other non-online channels: USD50 or 5,000 Asia Miles).
  8. Club points earned are calculated based on a combination of airline, cabin, fare class and distance travelled. For connecting flights with a change of flight number, the total club points earned is the sum of the club points earned for each flight sector. CPA reserves the rights of final decision in case of any disputes.
  9. Members will receive a monthly Club statement via email.
  10. Members below 18 years of age will not receive promotional emails.
  11. Admission and alcohol policy are as per local legislation and lounge operators’ policy. CPA reserves the right to request Members to provide proof of age before allowing access to lounge.
  1. To earn club points, Members must quote their membership number at time of reservation and present their membership card at time of check-in.
  2. Club points can only be earned by flying with CPA, Cathay Dragon or any other oneworld alliance airline.
  3. Club points can only be earned when Members are enrolled into the Marco Polo Club and have started their membership.
  4. Club points are not transferable to other airline programmes.
  5. In order to be eligible for club point credits, Members must make sure that the name used in a transaction especially when printed on airline tickets, exactly matches the name as registered with the Marco Polo Club.
  6. Club point credits may take between 4 to 6 weeks after travel to be credited to member’s account.
  7. Members are entitled to mid-tier benefits as soon as enough club points are credited to the member’s account. Refer to the club benefits page for more details.
  8. Accrued club points are valid only until the end of the member’s membership period.
  9. Members cannot earn club points and reward currency with other airline partners at the same time.
  10. Members can accrue club points alongside Asia Miles when flying with any oneworld alliance airlines, of which Club points are contributing to the Club membership status while Asia Miles are the travel reward currency that the Club offers to our Members to enjoy the lifestyle rewards.
  11. In case of bookable upgrades, club points will be accrued based on the actual fare class flown.
  12. Once mid-tier benefits has been issued when enough club points have been earned, the member cannot perform any flight adjustments and/or club points cannot be revoked or deleted under any circumstances.
  13. If a member's air travel is disrupted due to reasons beyond the control of CPA or an airline partner (for example, extreme weather conditions/acts of God) and the member is forced to change carrier, club points / Asia miles credits on the disrupted segments of the purchased ticket will only be credited to the original itinerary. In such circumstances the member will need to email, mail or fax the original passenger receipt and boarding pass to the Marco Polo Club.

The terms and conditions for these benefits are valid on CPA or Cathay Dragon marketed and operated flights only, unless specifically mentioned otherwise.

  1. Extra-legroom Seats for Silver, Gold and Diamond members
    1. Free of charge (not including travel companions), subject to availability.
    2. Seats must be reserved 24 hours before departure.
  2. Advanced Seat Reservation for Silver, Gold and Diamond members
    1. Subject to availability and applicable to paid tickets only, except Group fares.
    2. Member’s companion can also enjoy this benefit when travelling with the member in the same booking.
    3. Members must check in at least one hour before departure or seats will be released.
    4. Members who request for unaccompanied minors services are not eligible.
    5. Group fares are not eligible.
  3. Priority Waitlisting for Silver, Gold and Diamond members
    1. Member’s companion can also enjoy this benefit when travelling with the member.
    2. Only applicable to paid tickets; not applicable to prize, donation or redemption tickets.
  4. Priority check-in and Priority Boarding on Air New Zealand–operated flights
    1. For Silver, Gold and Diamond members who are travelling on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong.
  5. Priority check-in
    1. All Members may check-in at the dedicated Marco Polo Club counters wherever available.
    2. Silver, Gold and Diamond members may check-in at the Business Class counters.
    3. Diamond members may check-in at the First Class counters wherever available.
    4. Travel companion(s) can also enjoy this benefit when travelling with the member.
  6. Priority boarding
    1. Available to all Members.
    2. For Silver, Gold and Diamond members, travel companion(s) can also enjoy this benefit when travelling with the member.
  7. Priority standby on Air New Zealand–operated flights
    1. For Silver, Gold and Diamond members who are travelling on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong.
  8. Guaranteed Economy Class Seat
    1. Only applicable for Gold and Diamond members on CPA and Cathay Dragon paid tickets in fare class Y.
    2. Gold members must reserve up to 72 hours before departure.
    3. Diamond members must reserve up to 24 hours before departure.
    4. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    5. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    6. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  9. Guaranteed Premium Economy Class Seat
    1. Only applicable for Diamond members on CPA paid tickets in fare class W.
    2. Diamond members must reserve up to 24 hours before departure.
    3. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    4. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    5. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  10. Guaranteed Business Class Seat
    1. Only applicable for Diamond members on CPA paid tickets in fare class J.
    2. Diamond members must reserve up to 24 hours before departure.
    3. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    4. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    5. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  11. Preferred seating on Air New Zealand–operated flights
    1. Silver, Gold and Diamond members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong can enjoy preferred seating in a dedicated zone located towards the front of the cabin, subject to availability.
  12. Baggage Privileges
    1. Baggage privileges for additional checked baggage allowance and special cabin baggage allowance are available to Silver, Gold, and Diamond members.
    2. The additional baggage benefits are available only to Members departing on flights marketed or operated by CPA and/or Cathay Dragon, and do not apply to joint-operating or codeshare flights operated by third-party carriers (with the exception of Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong).
  13. Air New Zealand baggage allowance
    1. Applicable to Silver, Gold and Diamond members when travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong.
  14. Access to CPA and Cathay Dragon Business Class Lounges
    1. For Silver members, available to those departing on flights marketed and operated by CPA or Cathay Dragon.
    2. Available only to Gold members and one guest departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    3. Available only to Diamond members and up to two guests departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    4. Children under 2 years of age will be admitted without being counted as a guest.
  15. Access to CPA First Class lounges
    1. For Diamond members, available only to Members and up to two guests departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    2. Children under 2 years of age will be admitted without being counted as a guest.
  16. Arrival lounges (guests not allowed)
    1. Available to Diamond members arriving in Hong Kong, London (CX237, CX251 or CX255 only) or Frankfurt on flights marketed and operated by CPA or Cathay Dragon.
    2. Available to Gold members arriving in Hong Kong or Frankfurt on flights marketed and operated by CPA or Cathay Dragon.
    3. Admission is for the day of arrival and guests are not allowed.
    4. To facilitate access to the Arrival lounges, Diamond members should obtain an invitation card at their point of origin.
  17. Lounge access age restrictions
    1. If the passenger is a minor and travelling alone, admission to the lounge and alcohol consumption follow local laws and the policy of the lounge operator. Proof of age may be required to access lounge.
  18. Air New Zealand Business Class lounge access
    1. Available to Silver, Gold, and Diamond members travelling in any cabin class on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong enjoy lounge access at Auckland and Hong Kong airports.
    2. Air New Zealand Domestic Lounge access is only available to Diamond and Gold members travelling from Christchurch or Wellington to Hong Kong via Auckland, and vice versa. The domestic sector must be marketed and operated by Air New Zealand. Silver members will be offered lounge access at Auckland and Hong Kong airports only.
    3. Gold members are welcome to bring one guest when using Air New Zealand Business Class lounge facilities. The guest must also be departing on flights marketed by CPA.
    4. Diamond members are welcome to bring up to two guests when using Air New Zealand Business Class lounge facilities. The guests must also be departing on flights marketed by CPA.
  19. Membership Holiday
    1. Silver, Gold and Diamond members who will like to apply for, change or cancel a Membership Holiday should contact the Marco Polo Club Service Centre.
    2. Request must be made between 7 days and 90 days before requested Membership Holiday start.
    3. Membership Holiday cannot start on the current membership expiry month or outside of the current membership period.
    4. Minimum of 1 month and maximum of 12 months period for each Membership Holiday.
    5. Only 3 membership holidays per membership lifetime is permitted.
    6. Membership tier and remaining membership period will resume after the Membership Holiday.
    7. A new membership card (with new expiry date) will be issued after Membership Holiday period, while mid-tier benefits before their expiration date can still be claimed.
    8. No requests, changes, extensions, and cancellations can be made after start of Membership Holiday.
    9. No Marco Polo Club services or benefits are applicable during Membership Holiday period.
    10. Accrual of club points not possible for flights taken during Membership Holiday period (whilst there is no impact on Asia Miles accrual or redemption).
    11. Additional Membership Holiday(s) can be requested (even during the holiday period) as long as the periods do not overlap.
  20. Lounge Passes
    1. 1 Business Class Lounge Pass will be awarded to Green members once achieved 200 club points.
    2. 2 Business Class Lounge Passes will be awarded to Silver members once achieved 450 club points.
    3. 2 Business Class Lounge Passes will be awarded to Gold members once achieved 800 club points.
    4. 2 First Class or Business Class Lounge Passes will be awarded to Diamond members once achieved 1,400 club points.
    5. For Green members, Lounge Pass is only available to member or their travel companion on flights operated and marketed by CPA or Cathay Dragon.
    6. For Silver members, Lounge Pass is only available to their travel companions on flights operated and marketed by CPA or Cathay Dragon.
    7. For Gold members, Lounge Pass is only available to their travel companions or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    8. For Diamond members, Lounge Pass is only available to their travel companions or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    9. Travel companions for Lounge Passes are guests travelling with the Marco Polo Club member on the same booking, or travelling on the same flight date, with the same origin and destination, as the Marco Polo Club member.
    10. A Redemption Group is a group of up to 5 family members and/or friends you have nominated for whom you can redeem your Asia Miles for awards. You may visit Asia Miles website for more information on Redemption Group. Redemption Group members can enjoy the Lounge Pass without travelling together with the member.
    11. Lounge Passes must be claimed online and are not available at airport check-in.
    12. Lounge Pass is available for 12 months from the date of issue.
    13. Lounge Passes for Green, Silver, and Gold members are applicable only for eligible departure Business Class lounges.
    14. Lounge Passes for Diamond members are applicable only for eligible departure First or Business Class lounges.
    15. No cancellation or change may be made after claiming the Lounge Pass. Claimed lounge invitation card must be presented at the time of entry into the lounge.
    16. In case of any flight irregularities, the member should contact the Marco Polo Club Service Centre for assistance.
    17. Lounge Pass entitlements are tier specific and are not available to members on Membership Holiday.
  21. Bookable Upgrades
    1. 4 Bookable Upgrade sectors will be awarded to Gold members with 1,000 club points or more.
    2. 4 Bookable Upgrade sectors will be awarded to Diamond members with 1,600 club points or more.
    3. Bookable Upgrades for Gold members are available for ultra-short, short, and medium-haul flights.
    4. Bookable Upgrades for Diamond members are available for all flight distances.
    5. Bookable Upgrades for Gold members are applicable to Members or their travel companions on flights operated and marketed by CPA or Cathay Dragon.
    6. Bookable Upgrades for Diamond members are applicable to Members, their travel companions, or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    7. Each Bookable Upgrade allows one passenger to upgrade to one cabin class above the current booking for one sector.
    8. Travel benefits, club points and Asia Miles will be based on the next cabin class once the Bookable Upgrade has succeeded.
    9. Travel companions for Bookable Upgrades are guests travelling with the Marco Polo Club member on the same booking.
    10. Bookable Upgrade is available for 12 months from the date of issue.
    11. A Redemption Group is a group of up to 5 family members and/or friends you have nominated for whom you can redeem your Asia Miles for awards. You may visit Asia Miles website for more information on Redemption Group. Redemption Group members can enjoy the Bookable Upgrade without travelling together with the member.
    12. Requested flight must have confirmed booking and ticket issued on eligible fare classes.
      1. Subject to seat availability Economy fare classes Y, B, H, K, and M will be upgraded to Premium Economy fare class E. If Premium Economy cabin is not available on the flight, ticket will be upgraded to Business Class fare class I.
      2. Subject to seat availability Premium Economy fare classes W and R will be upgraded to Business Class fare class I.
      3. Subject to seat availability Business Class fare classes J, C, D and I will be upgraded to First Class fare class A.
    13. Bookable Upgrades are not eligible for use in conjunction with Asia Miles flight upgrades and companion rewards.
    14. No wait list is allowed for Bookable Upgrades.
    15. A Bookable Upgrade is subject to applicable taxes and other surcharges.
    16. Bookable Upgrade entitlements are tier specific and are not available to Members on Membership Holiday.
    17. Requests, changes and cancellations must be made online 15 to 360 days before the flight departure date.
    18. Cancelling a Bookable Upgrade will also cancel the confirmed ticket booking.
    19. More than one Bookable Upgrade request for the same flight sector is not allowed.
    20. Any rebooking or change of date will be governed by the terms and conditions of the original class ticket.
    21. Not available for redemption, prize, group, ID/AD (industry/agency) discounts or other free tickets.
    22. Not available for Cathay Pacific Holiday packages.
    23. Online check-in service is not available to the upgraded flight, please proceed to the airport to check-in.
    24. In case of any flight irregularities, the member is to contact the Marco Polo Club Service Centre for further assistance.
    25. CPA reserves the right to interpret these terms and conditions.
  22. Gold Companion Card
    1. One Companion Gold card will be awarded to Diamond members once achieved 1,800 club points.
    2. Not available for Members who are on Membership Holiday.
    3. Must claim the Companion Card online for within 6 months of the date it was issued.
    4. Nominations must be made online for nominees who are enrolling in a new membership or upgrading from an existing tier.
      1. For nominees who are renewing their Gold membership, nominator must call the Marco Polo Club Service Centre to nominate.
    5. Nominating Marco Polo Club member must:
      1. Be 18 years or older.
      2. Have a valid email address.
      3. Acknowledge consent from the nominee to use his/her personal data for Companion Card enrolment.
      4. Confirm acceptance of terms and conditions on behalf of nominee.
    6. Nominees must:
      1. Be 12 years old or older
      2. Have a valid email and mailing address.
    7. Gold Companion Card members have a membership period of 12 months starting from the date they are officially enrolled.
    8. Successful nominees below 18 years of age will not receive promotional emails.
  1. Members may terminate their membership at any time by giving written notice to CPA and returning their membership card, at which time any outstanding club points/miles/sectors and any unused benefit entitlements will be cancelled.
  2. CPA may immediately and without notice suspend or terminate in whole or in part the membership of a member including their right to use their membership card and club facilities if CPA has reasonable grounds to suspect any misconduct, fraud or other illegal act, improper or dishonest activity, misuse of Asia Miles’ programme benefits and awards, misuse of club facilities and services or failure to follow Asia Miles’ /Marco Polo Club terms and conditions. In such circumstances, CPA will cancel all club points/miles/sectors of the member.
  3. CPA also has the discretion to terminate a member’s club membership providing 3 to 6 months notice is given (depending on circumstances). On expiry of the notice period, all unused club points/miles/sectors will be cancelled. CPA also has the discretion to terminate or suspend a member’s right to use specific facilities, and the right to club benefits or services, whilst still allowing the member to retain overall membership of the club.
  4. Termination of membership for whatever reason shall be without prejudice to the accrued rights and remedies of CPA and the Member as at the date of termination.
  5. Membership for individuals who remain inactive or fall below the minimum travel criteria as outlined in the membership guide for a membership period of 12 months will be terminated.
  6. In the unfortunate event that a member has passed away, their membership account will be closed and all outstanding club points/miles/sectors and any unused benefit entitlements will be cancelled.
  1. The personal data supplied by Members is required for the operation of The Club. For details of how CPA uses the personal data in connection with your membership, please refer to the CPA’s Data Privacy Policy (“Privacy Policy”). Failure by Members to provide or keep required data up to date may result in CPA being unable to provide membership of The Club and associated benefits. In such cases, membership may be terminated.
  2. All personal data is managed in accordance with the Privacy Policy. Such Privacy Policy is deemed incorporated into the contract between CPA and a Member.
  3. Members have the right to exercise their data protection rights such as request to access certain personal data held about them by CPA and correct any inaccuracies as set out in the Privacy Policy. Members can contact Marco Polo Club Service Centre or follow the contact method as set out in the Privacy Policy to exercise such rights.
  4. Members are responsible for keeping CPA up to date as to their correct personal details. CPA is not responsible for any loss as a result of a Member's failure to notify of a change in address.
  5. Members are required to set a password with at least 8 characters that is a mix of upper- and lower-case letters, numbers, and special characters chosen from !#$^ and *. Members must ensure that this password is not disclosed to any unauthorised parties. CPA cannot be held liable for the consequences of any unauthorised disclosure of the password by Members or unauthorised use of the password.
  1. CPA shall not be liable to any Member for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with The Club and/or the use of or the unavailability of facilities of The Club and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether CPA have any control over the circumstances giving rise to the claim or not.
  2. In any event, subject to 1. above and any applicable limitation under the Warsaw Convention or under CPA's conditions of travel, the liability of CPA in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions in operating The Club shall be limited to the value of the ticket being used by the Member in connection with which the matter arises or HKD10,000 whichever is greater.
  3. CPA will endeavour to ensure the availability of services of The Club when these are provided by partners but will not be liable for any loss arising from the failure by partners to provide such services. Where a Member uses the services provided by partners, the partners' terms and conditions will apply and CPA will not be liable for any loss.
  4. CPA confirms that it will operate The Club and provide The Club facilities with reasonable care and skill, however, CPA does not in any way warrant that The Club facilities and benefits will always be available and all terms expressed or implied by statute or otherwise on the part of CPA are hereby excluded to the fullest extent permitted by law.
  1. The failure by CPA to exercise or enforce any rights herein contained shall not be deemed to be a waiver thereof nor shall it affect CPA's entitlement to take any subsequent action in respect of that right or of any other right.
  2. Should any provision of these terms and conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
  3. Members agree to use all Club facilities with all reasonable care and attention and with due courtesy and respect to CPA staff and other Members.
  1. These terms and conditions and the relationship between CPA and each Member are governed by Hong Kong law. By using The Club each Member submits to the non-exclusive jurisdiction of the Hong Kong courts.

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

Effective date: 25 March 2013