I logged in to my account and made purchases with Online Shopping Partner, but they aren't showing up in my "transaction history". What can I do?

It's possible that the web browser you used at the time of your purchase had cookies disabled. Please be sure to accept the merchant site cookies as well. Cookies allow us to track your purchase and without them there's no way for the system to credit Asia Miles to your account.

Under normal circumstances, your transaction will be processed as follows: within 5 working days of completing a purchase, your transaction will be acknowledged, and you will receive a purchase acknowledgement email. The approval process typically takes 120 days but it may take longer depending on the individual merchant. If the transaction is verified and approved by the merchant, you will receive a purchase approval email. Asia Miles will be credited to your account within 30 days after receiving the purchase approval email.