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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Contact us via WhatsApp at +852 2747 2747

Contact us

Call us


Reservations hotline:
+977 1-4444 820/821

+977 1-4444 820/821

Mon-Fri 09:30 - 13:00 & 14:00 - 17:30 (Lunch time 1300-1400)
Sat Closed
Sun 09:30 - 13:00

Other enquiries



  • If you booked through a travel agent, please contact your agency directly to make changes.
  • If you booked through, changes can be done through Manage booking.
  • If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us on the above number.

Customer Care

Hong Kong SAR

Green/ Silver/ Gold: 2747 3333

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888

24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.


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