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Flexible ticket conditions for flights to/from Colombo

Latest update: 01 Dec 2025 21:52 HKT (GMT+8)

In light of severe flooding in Sri Lanka, we’re waiving rebooking, rerouting and refund charges to give you greater flexibility to adjust your journey as needed. We know that travel plans may be impacted by evolving circumstances, and we want to make it easier for you to travel with confidence – whether that means rescheduling or cancelling your trip.

If you choose to make a new booking, please note that any difference in fare or taxes between your original and new itinerary will still apply.

Flights to / from / through Ticket issuing period Original travel period Ticket change deadline Travel must be completed by
Flights to/from Colombo (CMB) On/before 30 Nov 2025 Between 30 Nov and 03 Dec 2025 Ticket must be changed before 03 Dec 2025 31 Jan 2026


Please note the following:

  • Your ticket must be booked on a Cathay Pacific-operated flight.
  • You can choose new travel dates, as long as they are on or before 31 Jan 2026. Your new travel dates are subject to seat availability.
  • This arrangement does not apply to tickets that have already been fully or partially refunded.
How to make changes to your booking
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If you booked through Cathay Pacific
Select another flight online
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If you booked via a third party or travel agent

Contact your travel agent directly to organise changes.

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If you booked a redemption ticket

The same flexible ticket conditions as listed above will apply.

Contact Customer Care