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    Why can’t I use my mobile phone number or email address to sign in?

    You can only use your mobile phone number or email address to sign in if they have been verified and set as your sign-in ID. If you encounter an error while trying to sign in with your mobile phone number or email address, please try signing in with your membership number. Once logged in, you will be able to link and verify your mobile phone number or email for future sign-ins.

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