Signing into cathaypacific.com
If you are Marco Polo Club or Asia Miles member, you can use your membership number/username and password to access your account page. If you are Registered Account holder, you can easily sign in with the email provided during registration.
Troubleshooting sign-in problems
If you’re having trouble signing in, make sure that cookies are enabled in your browser – you can check this in your browser’s privacy settings. For further help, refer to our ‘How to enable browser features’ guidelines and the below solutions.
If you are Marco Polo Club or Asia Miles member, visit ‘Forgotten membership number or username’ and follow the instructions to retrieve your membership number or user name. The relevant details will be sent to your registered email address.
If you are a Registered Account holder, your sign-in email can’t be reset. We suggest entering your commonly used email addresses in the ‘Forgot password’ function to determine the correct sign-in email.
If you encounter problems retrieving your profile details, please contact the Marco Polo Club service centre or Asia Miles service hotline.
For Registered Account holders, please call our global contact centre at +800 2747 2200.
Please check your trash or junk email folder if you cannot see the reset password link email in your inbox. If it is not there, it is possible that our communications are being blocked by your email service provider.
Please add the following email addresses to your ‘Safe sender list’ before you request the password reset link again.
If you’re unable to sign in, make sure you're logged in to the social account that’s linked to your membership account.
Also ensure your browser allows popups – a window will either prompt you to sign in, or sign you in automatically if you're already logged into your social account.