Our commitment to you

We want to move you forward in life. On every journey, we want to make things as easy as possible - even when plans have to change. Here, you’ll find your rights and our service commitments to you.

Rebook and refund

A person using a computer.

Handling your baggage

A close up of a person attaching a luggage tag onto the luggage

Special travel needs

A Cathay Pacific cabin crew handing a children's activity pack to a young boy on board. The parents sitting on the legroom seats and looking to their son.

If your journey does not go to plan

A group of airplanes on the ground and one plane in the sky.

Feedback and data privacy

A long hair lady is sttiing and working with her laptop.
A scenery of the waiting area after security check.

Passenger rights and regulations