1 Advance seat reservations are available for passengers holding a ticket issued by us (ticket number beginning with 160), and travelling on flights marketed and operated by us only. Seats are subject to availability and offered on a first come, first served basis.
2 Most extra legroom seats and some regular seats are located near our emergency exit doors. To sit in these seats, passengers must meet the exit row safety requirements as stated on this page.
3 Please note that preferred seat and regular seat reservations are complimentary once online check-in opens. If you’re a Cathay or oneworld member, online check-in will open 48 hours before your flight departure time for all passengers in your booking. Otherwise, online check-in opens 24 hours before your flight departure time.
Fees will be charged on a per passenger and per flight sector basis. Please see the table below for details.
Flights between Hong Kong SAR and the Chinese Mainland (Chongqing, Fuzhou, Guangzhou, Haikou, Hangzhou, Nanjing, Ningbo, Sanya, Wenzhou, Wuhan, Xiamen), Philippines (Manila), Taiwan China, Vietnam (Hanoi).
Flights between Hong Kong SAR and Asia (excluding those listed under zone 1).
Flights between Hong Kong SAR and Australia, Israel, United Arab Emirates.
Flights between Hong Kong SAR and Canada (Vancouver), Europe, New Zealand, South Africa, United States (Los Angeles, San Francisco).
Flights between Hong Kong SAR and Canada (Toronto), United States (Boston, Chicago, New York).
The fee is paid in the local currency equivalent based on the exchange rate on the date of purchase. Bookings from certain countries/regions, including India and Nepal, may incur a sales tax.
Changing to another seat on the same flight
Please note if you are changing to a seat which is free of charge or lower in price, any residual fee is non-refundable.
Changing to another flight
Your seat reservation can be modified together with your flight booking within the same route. If you make changes to your flight booking online, please contact Customer Care to transfer your paid seat reservation to your new flight. Please note seat selection will be subject to the availability of the requested seat on your new flight.
If you change your flight booking to another route or cancel your booking, your paid seat reservation will be forfeited, and no refund will be provided for the corresponding fee.
Our refund policy
Paid seat reservations are non-refundable except in the following scenarios:
For full details, please refer to our terms and conditions.
If you encounter any of the above scenarios, you are entitled to apply for a refund for your paid seat reservation.
How to make a refund request
Refunds can be requested within 30 days from your original flight departure date, by either filling out our refund request form online*, or by contacting Customer Care. If you purchased your seat reservation through a travel agent, please contact your travel agent to request a refund.
Please note that once you submit the refund request form online, you will be giving up the reserved seat for your flight.
*If you upgraded to a higher cabin using bookable upgrade, please contact Customer Care to make a refund request.
Refunds will be made in the currency and original form of payment used during your purchase. If you made the purchase with Miles Plus Cash, any used portion of your seat reservation, if applicable, will be deducted from the amount paid in cash first. Any outstanding amount will then be deducted from the amount paid by miles*. The remaining amount for the unused portion will be refunded in miles and/or cash accordingly.
*Please note, the amounts paid in cash and miles during the purchase will be allocated proportionately among all flight tickets and travel extras purchased within a single transaction.
Most extra legroom seats* and some regular seats are located near the emergency exit doors and are subject to flight safety guidelines of the Civil Aviation Department of Hong Kong.
A passenger may be assigned a seat in an emergency exit row if they meet the following safety requirements and will not obstruct emergency exits in a way of impeding the crew in their duties, obstructing access to emergency equipment, or hindering aircraft evacuation.
Passengers occupying an exit row seat must:
If a passenger does not fulfil the above safety requirements, we may re-assign an alternative Economy seat before or during the journey without a refund of the seat reservation fee.
*Please note the below extra legroom seats are not located near emergency exit doors:
1Eligibility for seat reservation is based on the membership status at the time of the request.
2Please note the below extra legroom seats are not located near emergency exit doors:
3If the passenger has upgraded to a higher cabin using bookable upgrade, refund requests can be made by contacting Customer Care only.