Why did you change the expiry rule of the programme?
- We’ve been listening to our members’ feedback on what they value most. We know that every Mile counts and we recognise our members’ needs. That’s why we have been enhancing our programme to provide our members a Life Rewarded journey.
- The latest arrangement is to provide you with a more rewarding Miles journey with us. When your Miles last longer, you will have more control of the Miles and enjoy the best choices however, whenever and wherever you use the Miles.
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What is the new change on the expiry rule of Asia Miles?
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What are the differences between time-based and activity-based systems?
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What are the differences between activity/transaction date and crediting/debiting date?
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Will this change affect the Miles earning and redemption mechanisms within the programme? How about Flight Award availability?
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How many Miles do I need to earn or redeem after 1 January 2020 to keep my Miles active?
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What will happen if my account is inactive for 18 months?
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How do I know which system my newly earned Miles will fall into?
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Can I reallocate my Miles from the time-based system into the activity-based system?
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Why are there two systems in my account? How will I know how many Miles are outstanding and when will the Miles expire under the two systems?
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Which system will my Miles be deducted from first, the time-based system or the activity-based system?
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When I use my Miles for redemption, can I combine my Miles from the time-based and new activity-based system?
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If I have Miles refund, which system will the refunded Miles go into?