Why are there two systems in my account? How will I know how many Miles are outstanding and when will the Miles expire under the two systems?
- We hope to enhance members’ experience while minimising any disruption brought by the new arrangement and there will be a transitional arrangement.
- There are two ways to keep track of your Miles expiry status.
- One is via the monthly statement which is sent to your registered email every month.
- Another way to keep track is to log into your account via Cathay website or mobile apps.
- Once you log into your account, you’ll find the Miles placed under two systems – the time-based system and the new activity-based system.
- For Miles under the time-based system, an expiration date will be shown so you can keep track of the Miles’ due date.
- For Miles placed under the new activity-based system, you will only find the last Miles crediting or debiting date. You can keep track of the expiration date of the Miles in the activity-based system by adding 18 months to the last crediting or debiting date.
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What is the new change on the expiry rule of Asia Miles?
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What are the differences between time-based and activity-based systems?
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Why did you change the expiry rule of the programme?
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What are the differences between activity/transaction date and crediting/debiting date?
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Will this change affect the Miles earning and redemption mechanisms within the programme? How about Flight Award availability?
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How many Miles do I need to earn or redeem after 1 January 2020 to keep my Miles active?
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What will happen if my account is inactive for 18 months?
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How do I know which system my newly earned Miles will fall into?
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Can I reallocate my Miles from the time-based system into the activity-based system?
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Which system will my Miles be deducted from first, the time-based system or the activity-based system?
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When I use my Miles for redemption, can I combine my Miles from the time-based and new activity-based system?
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If I have Miles refund, which system will the refunded Miles go into?