Relax at our award-winning lounges before embarking on your journey. Cathay members travelling with us can purchase lounge passes for their travel companions for selected lounges. Take advantage of this option to unwind and freshen up.
Our refund policy
Lounge passes are non-refundable except in the following scenarios:
If you encounter any of the above scenarios, you are entitled to apply for a refund for your paid lounge pass.
How to make a refund request
Refunds can be requested within 30 days from your original flight departure date, by either filling out our refund request form online*, or by contacting Customer Care.
Please note that once you submit a refund request form online, you will be giving up your paid lounge access.
Refunds will be made in the currency and original form of payment used during your purchase.
*If you have upgraded to a higher cabin using bookable upgrade, please contact Customer Care to make a refund request.
*If the passenger has upgraded to a higher cabin using bookable upgrade, refund requests can be made by contacting Customer Care only.