You have turned off cookies for this site. Please enable cookies for a better browsing experience.
Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

How can VPN connection issues be resolved?

In rare cases, problems can occur with VPN (Virtual Private Network) connections. This is largely due to the security settings of the VPN provider (e.g. your company or organisation) that do not allow connections from the aircraft. If the problem continues, we suggest you ask your IT department to enable connections with a latency of more than 800 metres.