How successful was the Loop?
Since we implemented the Closed Loop in February 2021, the system has made it possible for us to continue serving Hong Kong by delivering passengers and goods across the world.
In the first eight months of 2021, we didn’t have a single case of COVID-19 among our crew members. Since the emergence of the Delta and Omicron variants, just 16 crew tested positive in the face of more than 230,000 negative tests by the end of 2021: this is a clear indicator of the success of the Closed Loop system.
How did we support our colleagues?
Undergoing long periods of self-isolation is extremely tough, both mentally and physically, so we did everything we can to provide extra support to our people during this period. This included posting dedicated wellbeing resources on our crew intranet, hosting twice weekly calls between the crew in the Loop and senior management, and creating new chat groups on social channels to allow crew to share their experiences and tips. Similarly, our Peer Assistance Network, in consultation with mental health professionals, helped our crew connect with other colleagues to provide support, empathy and advice.
An Employee Assistance Program is also available to provide our crew and their families with confidential guidance and support on any kind of issue – from everyday matters to more serious wellbeing problems.
We also created the FOP Support Team, a new team comprising of pilots, who were tasked with maintaining regular contact with crew members in the Closed Loop to check on their wellbeing. They also acted as a first port of call for crew, to ensure any problems or questions are handled quickly and directly. Additional allowances were also introduced to financially compensate crew who operated in the Closed Loop.
Through an extended period of uncertainty and in the face of a complex situation, our people continued to adapt and devote themselves to keep Hong Kong connected to the world. We’re thankful to have such a dedicated team.