Automatic tier renewal
Renewal of club tiers
Knowing this has seriously affected your ability to travel and may continue to impact your travel plans for some months to come, we are renewing the current tier level of Green, Silver, Gold and Diamond members whose membership period expires from May 2020 to April 2021 for another 12 months, even if the normal renewal requirement is not met.
Reissuing of mid-tier benefits
We will also reissue mid-tier benefits that expire between May 2020 and April 2021 for another 12 months so you can enjoy them when your travel resumes. The reissue should take 7 working days from the date of expiry.
For the ticketing arrangements and precautionary measures we’re taking, please visit the COVID-19 Information Centre.
Frequently asked questions
We appreciate our members’ loyalty. By renewing their membership tier automatically – without the need to apply or have a review – we’re ensuring they can travel in the style they’re accustomed to when they resume flying.
Green, Silver, Gold and Diamond members whose memberships expire between May 2020 and April 2021 will automatically be renewed at their current tier levels, even if they haven’t earned the club points normally required to retain their status.
If your membership expires between May 2020 and April 2021, your current membership status will automatically be renewed at the end of your membership year for another 12 months.
Yes, the normal rules for tier qualification apply.
Yes, the normal rule applies – upon renewal, upgrade or downgrade, your club points are automatically reset to zero and a new membership year begins.
If you have not started your Membership Holiday, you can cancel it and your entitlement will be reinstated. Once the Membership Holiday has started, no changes or cancellations can be made; however, for this exceptional situation, we can reinstate your entitlement. The automatic tier renewal only applies to memberships expiring between May 2020 and April 2021 and can’t be carried forward to the next year.
Yes, we will reissue any unused mid-tier benefits that expire between May 2020 and April 2021 for another 12 months.