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Can I cancel my ticket? Can I get a refund?

Yes, a completely unused ticket can be cancelled for a service fee of USD120 or 17,000 Asia Miles providing this is done prior to the ticket expiry date. The balance of Asia Miles used to claim the award(s) will then be credited to your membership account. Airport taxes and fuel surcharges would be refunded to the original credit card used within 4 to 6 weeks at the prevailing current rate of exchange.

Alternatively, since Flight Awards are usually valid for one year from the date of issue. You can change your travel dates for a fee of USD25 or 4,000 Asia Miles (online form) or USD40 or 6,000 Asia Miles (other channels) by contacting us prior to your original departure date. Changes are subject to award seat availability.