Coronavirus (COVID-19) FAQs
Prepare for your trip
Travel and quarantine
You'll be able to access health declaration forms in our COVID-19 Information Centre. You'll also be able to access these health forms when you're in the air via our inflight WiFi, free of charge.
We recommend that you complete the necessary forms prior to arriving at your destination, so that your arrival experience is a smooth one.
If you declare having any symptoms on the COVID-19 health screening questionnaire, our airport teams will contact our medical assistance provider who will advise on acceptance of passengers based on the guidelines from the relevant medical authorities.
If you have been previously diagnosed with COVID-19, you'll need to provide a medical certificate confirming that you have recovered and are no longer contagious in order to travel.
Due to the number of countries currently imposing entry restrictions, we suggest passengers view the latest travel restriction information prior to arriving at the airport.
Our airport teams will accept passengers on flights based on the latest updates from the relevant immigration authorities at the time of check-in.
Please refer to the Hong Kong Department of Health website for the guidelines on hygienic measures and prevention controlOpen a new window.
Throughout their journey, we recommend that passengers:
- Carry alcohol-based handrub
- Observe good personal hygiene
- Wear a face covering in situations where physical distancing (minimum 2 metres) is not possible
Your latest booking information and flight arrangement can be viewed in Manage Booking. To receive updates on your flight, please download our app for iOS or Android, and enable push notifications. You can also choose to receive updates via text messages or email.
Due to the number of countries currently imposing entry restrictions, we suggest all customers modify their travel plans, and avoid non-essential travel during this time.
Our airport teams will accept passengers on flights based on the latest updates from the relevant immigration authorities at the time of check-in. Please view the latest travel restriction information prior to arriving at the airport.
If you’ve been accepted on a flight, and your port of arrival rejects the landing of your flight, we’ll fly you back to your port of origin according to ICAO’s Inadmissible Persons (INAD) standards.
If your flight has been cancelled, you will receive an email from us.
If you have booked through cathaypacific.com, log in to Manage booking to apply for a refund.
Please don’t be concerned if you are charged a cancellation fee. We will automatically reimburse this fee to your original method of payment. This may take a bit of time, please bear with us while it’s processed.
I have been put on a new flight, but it’s not suitable:
If you have booked through cathaypacific.com, log in to Manage booking to select a new flight, or you can contact our Contact Centre for more options.
If you bought your ticket through a travel agent or a third-party website, please contact them for information and alternative arrangements.
Can you put me on another airline?
We will try our best to re-accommodate you on a Cathay Pacific flight. In the case where we have suspended a route, we will offer you a refund.