Services for elderly passengers
When you travel from Hong Kong International Airport, we have a special check-in counter in Area C of the Check-in Hall to minimise your waiting time. If you’re departing from airports other than Hong Kong, please contact our ground staff at the check-in counter for assistance.
Mobility aids storage
We allow passengers to bring certain types of mobility aids such as canes, crutches, and walkers on board the aircraft, provided they can be safely stowed within the cabin.
We’re progressively shifting from a weight allowance to a piece allowance policy. If you’re planning to book one of our new Economy fares, you’ll be able to search for the baggage allowance from 28 September 2021.
Your baggage allowance is listed on your ticket itinerary and in Manage Booking.
Note: If your flight class was upgraded with Upgrade Bid, your baggage allowance is still based on your original ticket allowance.