To convert Rakuten Points into Asia Miles, please obtain a conversion serial number through the Rakuten Ichiba Taiwan website . Please note the validity period of the serial number.

A minimum conversion amount applies for each redemption.

The daily conversion limit is 5,000 miles.

For assistance, please contact the Rakuten Ichiba Taiwan customer service hotline at +886 2 2508 8181.

For security reasons, your account will be locked if you enter an incorrect serial number 10 times.