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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Contact us via WhatsApp at +852 2747 2747

Contact us

Call us

Indonesia

Flight enquiries:
001-803-006-50000

001-803-006-50000

Available in Bahasa Indonesia only
Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Available in English only
24 hours a day, 7 days a week

Hotels and Packages:
001-803-006-50009

001-803-006-50009

Mon-Fri 08:00 - 17:00
Sat, Sun & Public Holiday: Closed
Email: holidays-service@cathaypacific.com

Baggage and other enquiries

Customer Care

Hong Kong SAR

Green/ Silver/ Gold: 2747 3333

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888

24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

FAQs

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