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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

Indonesia

Flight enquiries: (24hours English service is available):
001-803-852-9072 / 007-803-852-9072 (Local Toll Free)
+852 2747 3342 (From overseas countries, please note overseas charge may apply)

001-803-852-9072 / 007-803-852-9072 (Local Toll Free)
+852 2747 3342 (From overseas countries, please note overseas charge may apply)

Email: jkt#pax@cathaypacific.com

Hotels and Packages::
001-803-852-9085 / 007-803-011-4813 (Local Toll Free)

001-803-852-9085 / 007-803-011-4813 (Local Toll Free)

Mon-Fri 0800-1700
Sat, Sun & Public Holiday: Closed
Email: holidays-service@cathaypacific.com

Baggage and other enquires

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details