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Request a lounge pass refund

Please complete this form to request a refund for lounge passes purchased directly from the Cathay Pacific website. You can request a refund within 30 days from your original flight departure date.

If you redeemed lounge passes using Asia Miles, please note that these are non-refundable.

For other enquiries, please call Customer Care.



All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Trip information

Enter all details exactly as they appear in the passenger's passport.

Thank you. We’ve received your refund request.

Your refund request has been submitted, and you should shortly receive a confirmation email. For more information and terms and conditions, please visit the Lounge Pass page on our website.