You can purchase prepaid extra baggage through the following channels up to 24 hours before the scheduled flight departure time:
#Cathay members may pay with Miles Plus Cash
Prepaid extra baggage purchase is available for eligible bookings when you purchase tickets on our website1. You can also check if your booking is eligible by logging into Manage Booking or by contacting Customer Care.
Your prepaid extra baggage can be modified together with your flight booking within the same route. If you make changes to your flight booking online, please contact Customer Care to transfer your prepaid extra baggage to your new flight at least 24 hours prior to your new flight departure time.
Please note if you change your flight booking to another route or cancel your booking, your prepaid extra baggage will be forfeited and no refund will be provided for the corresponding charge.
Our refund policy
Prepaid extra baggage purchases are non-refundable except in the following scenarios:
If you encounter any of the above scenarios, you are entitled to apply for a refund for your prepaid extra baggage.
If you take less baggage than the amount of prepaid extra baggage, the unused portion is non-refundable.
How to make a refund request
Refunds can be requested within 30 days from your original flight departure date by contacting Customer Care.
Refunds will be made in the currency and original form of payment used during your purchase. If you have made the purchase with Miles Plus Cash, any used portion of your prepaid extra baggage, if applicable, will be deducted from the amount paid in cash first. Any outstanding amount will then be deducted from the amount paid by miles*. The remaining amount for the unused portion will be refunded in miles and/or cash accordingly.
*Please note the amounts paid in cash and miles during the purchase will be allocated proportionately among all flight tickets and travel extras purchased within a single transaction.