Our self-service facilities and network
Please note the Self Service Facilities has been temporarily suspended.
Benefits of self-service
Time is on your side with our self-service facilities at the airport or at in-town station locations. Designed to speed you through check-in and bag drop, our self-service network will give you extra time to slow down and enjoy your journey. If you’re new to the automated experience, our airport staff will be on hand to assist you.
Self-service Check-in
Check in and get your boarding pass from the kiosk, then proceed to the bag drop counter. If you have already completed Online Check-in, simply proceed directly to the bag drop counter.
Self-service Check-in and Baggage Tagging
Check in, get your boarding pass and baggage tag from the kiosk, then proceed to the bag drop counter. If you have already completed Online Check-in, get your baggage tag and proceed to the bag drop counter.
| Country / Region | Airport/Station |
|---|---|
| Australia | Adelaide, Brisbane, Melbourne, Perth, Sydney |
| Canada | Toronto, Vancouver |
| France | Paris |
| Germany | Frankfurt |
| Hong Kong SAR | Hong Kong |
| India | Mumbai |
| Israel | Tel Aviv |
| Japan | Nagoya, Osaka, Tokyo - Haneda, Tokyo – Narita, Sapporo |
| Korea | Seoul |
| Malaysia | Kuala Lumpur |
| New Zealand | Auckland |
| Singapore | Singapore |
| South Africa | Johannesburg |
| Switzerland | Zurich |
| Taiwan China | Taipei - Taoyuan |
| United Kingdom | London - Heathrow |
| United States | Boston, Los Angeles, San Francisco |
Self-service Bag Drop
If you have already checked in, collected your boarding pass and baggage tag, simply head to the self-service bag drop machines.
| Country / Region | Airport/Station |
|---|---|
| Australia | Adelaide, Brisbane, Melbourne |
| Canada | Toronto |
| France | Paris |
| Hong Kong SAR | Hong Kong |
| Japan | Tokyo – Narita |
| Netherlands | Amsterdam |
| Singapore | Singapore |
| Taiwan China | Taipei - A1 Taipei Main Station |
| United Kingdom | London - Heathrow |
| United States | Los Angeles |
Note: For Amsterdam and Taipei - A1 Taipei Main Station, if you have already completed Online Check-in or collected your boarding pass from the self-service kiosk, you can proceed directly to the self-service bag drop machines.
