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Cookies policy

Cathay Pacific Cookies Policy

Consent

By using this website (cathaypacific.com) (the "Website") you consent to the use of cookies in accordance with this Cookies Policy.  Depending on where you are located, you may have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits you may withdraw your consent at any time by following the instructions below.
 

Disabling cookies

If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific  or use our cookies setting disabling tools available here. Please note that some of the services will not function so well if cookies are disabled.

Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we list the name of that organisation, the category of cookies it sets together with a link to its automated disabling tool. In all other cases, we list the names of the cookies themselves and their source at the date of this Cookies policy so that you can easily identify and disable them if you want through your browser controls.

Some browsers make it possible for you to signal that you do not want your internet browsing activity to be tracked. Disabling tracking may interfere with some uses of the Website and the services provided on the Website.

After your initial visit to the Website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that domain. Most web pages contain elements from multiple web domains so when you visit the Website, your browser may receive cookies from several sources.

Cookies are useful because they allow a website to recognise a user’s device. Cookies allow you to navigate between pages efficiently, remember preferences and generally improve the user experience. They can also be used to tailor advertising to your interests through tracking your browsing across websites.

Session cookies are deleted automatically when you close your browser and persistent cookies remain on your device after the browser is closed (for example to remember your user preferences when you return to the site).
 

What types of cookies does Cathay Pacific use?

We describe the categories of cookies Cathay Pacific and its affiliates and its contractors use below. 

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to service requests, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of our site will not work. These cookies do not store any personally identifiable information.

Cookie Domain Source Purpose Further Information
cx.simplyaccessible.com SimplyAccessible These cookies enable us to comply with US accessibility law and governance. SimplyAccessible's privacy policy

You may opt out of tracking by Simply Accessible

Persistent cookies
api.cathaypacific.com Cathay Pacific These cookies are generated to ensure member stays logged in during the session, so he/she can manage the member account (e.g. updating the member profile, or redeem for tickets) Session cookies
baggage.cathaypacific.com The cookies in this domain are generated by third party library(socket.io).
cathaypacific.com These cookies are for:
- remembering whether the visitor has provided cookie opt-in consent, so system can base on that to decide whether to enable the cookies.
- remembering the login session of a user
upgrade.cathaypacific.com These cookies are for Identifying CX domain at Plusgrade and for load balancing.
discovery.cathaypacific.com PHP session cookie associated with embedded content from this domain.

businessplus.cathaypacific.com

PerimeterX Persistent cookies
careers.cathaypacific.com This cookie is managed by AWS and is used for load balancing.
asiamiles.com
api.asiamiles.com
Asia Miles These cookies are generated to ensure member stays logged in during the session, across Cathay Pacific group websites (e.g. cathaypacific.com and asiamiles.com). Session cookies
Fonts.net CloudFlare Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.   Persistent cookies
client.px-cloud.net PX Cloud PerimeterX Persistent cookies
airtrfx.com Everymundo Cookie associated with sites using CloudFlare, used to identify trusted web traffic. Persistent cookies
cdn.appdynamics.com
eum-appdynamic.com
AppDynamics To enable us to use and merge client and server side data to better understand bottlenecks causing slow page performance. AppDynamic's privacy policy

You may opt out of tracking by AppDynamic

Persistent cookies.

We use analytic cookies to analyse how our visitors use our website. This allows us to provide a high quality experience by customising our offerings and identifying and fixing any issues that arise. We may also use these cookies to highlight articles or site services that we think may interest you, based on your usage of the website.

Cookie Domain Source Purpose Further Information
hotjar.com Hotjar To help us understand the website behaviour of our users when they are 'on the page' and to give supporting insights into user experience designs. Hotjar's privacy policy and cookies information

You may opt out of tracking by Hotjar

Persistent cookies.
cdn.branch.io Branch For tracking installation and auto redirecting customers to Android/iOS APP Store to facilitate APP installation and to provide APP deeplinking. Branch's privacy policy

You may opt out of tracking by Branch

Persistent cookies.
content.mkt51.net
pages03.net
Silverpop To enable us to track whether or not you have viewed an email sent by us. IBM's privacy policy

You may opt out of tracking by IBM

Persistent cookies.
google-analytics.com Google Analytics To report on and understand the performance of the website and its customer experience channels. This helps our business units to optimize campaign and pricing strategies. Google Analytics' privacy policy

You may opt out of tracking by Google Analytics

Persistent cookies.
tealiumiq.com
tags.tiqcdn.com
Tealium AudienceStream These cookies are used to control the enablement of optional cookies after visitor opts in/out. They also acts as a universal data hub to connect various connectors through API, e.g. Silverpop, Mediamath, Amazon Web Services in order to provide real-time audience profiling, visitor stitching, cookies sync and API trigger. Tealium's privacy policy

You may opt out of tracking by Tealium

Persistent cookies
siteintercept.qualtrics.com Qualtrics This domain is owned by Qualtrics, an analytics company. Site Intercept is used to create targeted, engaging messages to visitors. Qualtrics's privacy policy

You may opt out of tracking by Qualtrics

Persistent cookies

These cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some services may not function properly.

Cookie Domain Source Purpose Further Information
cdn.optimizely.com Optimizely

Running certain testing on the website to help decision making and achieving best customer experience by personalisation across websites, mobile apps and connected devices.

Optimizely's privacy policy and cookies information 

You may opt out of tracking by Optimizely

Persistent cookies.

Advertising cookies (or targeting cookies) collect information about the browsing habits associated with your device and are used to make advertising more relevant to you and your interests. They are also used by services provided by third parties on this Website, such as ‘Like’ or ‘Share’ buttons in addition to providing the requested functionality. Third parties provide these services in return for recognising that you (or more accurately your device has) have visited a certain website. These third parties put down advertising cookies both when you visit our Website and when you use their services and navigate away from our Website.   Third Party cookies also help us show you ads for products, services or causes of other business and organisations that you may be interested in.

You can opt out of some of the advertising cookies set by these third parties at http://www.youronlinechoices.com/uk/your-ad-choices, and https://www.aboutads.info/choices/. Their privacy practices are set out below:

 

Cookie Domain Source Purpose Further Information
appier.net Appier To enable us to track landings on our homepage and campaign page that are brought by paid media. Appier's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
yieldoptimizer.com ADARA To run tactical global media campaigns. ADARA's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
asiamiles.demdex.net
demdex.net
Adobe To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Adobe's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving Adobe's targeted ads

Persistent cookies.
adroll.com
adtechjp.com
bitswitch.net
casalemedia.com
openx.net
pubmatic.com
rlcdn.com
rubiconproject.com
yahoo.com
twitter.com
taboola.com
Adroll To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. AdRoll's Privacy Notice for the data they collect through the tag installed on our website

You may opt out of receiving Adroll's targeted ads

For additional opt-out options, please visit section 5 of their Privacy Notice listed above.

Persistent cookies.
adscale.de
ih.adscale.de
Ströer Media To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Ströer Media's privacy policy for the data they collect through the tag installed on our website

adtechus.com Adtech To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Adtech's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
advertising.com Advertising.com To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Advertising.com's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
insight.adsrvr.org
match.adsrvr.org
baidu.com
Cadreon To use information collected to provide tailored advertising to website customers and enable media optimisation, tracking and reporting. Cadreon's Privacy Notice for the data they collect through the tag installed on our website

Persistent cookies.
criteo.com Criteo To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Criteo's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving Critero's ads by visiting the above privacy policy
doubleclick.net
google.com
Google DoubleClick To provide tailored advertising to website customers, media analytics tracking and reporting services Google's advertising privacy policies

You may opt out of Google's use of cookies

For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above.

Persistent cookies.
googleadservices.com Google Adwords To provide tailored advertising by using data related to website visits for performance tracking, audience retargeting and tactical campaigns. Please refer to the Google privacy policies listed above.

Persistent cookies.
flashtalking.com Flashtalking Utilise dynamic ads to capture a website user's journey preferences (e.g. origin city, trip type, etc.) to enable us to serve relevant ad content to website visitors and to implement campaign tracking for global teams. Flashtalking's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving personalized advertisements from Flashtalking by visiting the above privacy policy.

Persistent cookies.
adnxs.com Captify To optimize the media and track results for marketing campaigns. Captify's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving personalized advertisements from Captify by visiting the above privacy policy.

Persistent cookies.
mathtag.com
u3s.mathtag.com
MediaMath To retarget website users who abandon their shopping cart as part of our global marketing activities. Mediamath's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving personalized advertisements from Mediamath by visiting the above privacy policy.

Persistent cookies.
agkn.com Neustar To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Neustar's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving Neustar's targeted ads

Persistent cookies.
contextweb.com PulsePoint To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. PulsePoint's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving PulsePoint's targeted ads

Persistent cookies.
smartadserver.com Smart To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Smart's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving Smart's targeted ads

Persistent cookies.
go.sonobi.com Sonobi To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. Sonobi's privacy policy for the data they collect through the tag installed on our website

You may opt out of receiving Sonobi's targeted ads

Persistent cookies.
lijit.com SOVRN To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. SOVRN's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
spotxchange.com SpotX To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns. SpotX's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
sojern.com Sojern To identify existing visitors of the website and optimisation of global media campaigns. Sojern's privacy policy for the data they collect through the tag installed on our website

You may opt out of Sojern's tracking methods

Persistent cookies.
atemda.com WideOrbit To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns WideOrbit's privacy policy for the data they collect through the tag installed on our website

Persistent cookies.
youtube.com Youtube To use information collected to serve targeted advertisements to visitors of the website and to improve performance KPIs of media campaigns Google's advertising privacy policies

You may opt out of Google's use of cookies

For more information and other opt-out options, please visit 'How you can control advertising cookies' in privacy policies listed above.

Persistent cookies.
facebook.net
facebook.com
Facebook To run advertising campaigns, media optimization and performance tracking. Facebook's cookies policies

You may opt out of receiving personalized advertisements from Facebook by visiting the above cookies policies.

Persistent cookies.
rfihub.net Rocketfuel To run retargeting and prospecting campaigns, media optimization and performance tracking by using data including, site visits, passenger type and transaction ID Rocketfuel's Privacy Policy for the data they collect through the tag installed on our website

You may opt out of receiving Rocketfuel's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
eyereturn.com EyeReturn To use website-visit data for retargeting and prospecting marketing campaigns. EyeReturn's Privacy Policy for the data they collect through the tag installed on our website

You may opt out of receiving EyeReturn's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
adsrvr.org The Trade Desk To enable media optimization for marketing campaigns by using data from booking conversions and website visits The Trade Desk's Privacy Policy for the data they collect through the tag installed on our website

You may opt out of receiving The Trade Desk's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
d16fk4ms6rqz1v.cloudfront.net
app.salecycle.com
SaleCycle To engage in on-site and email retargeting to visitors who have abandoned their shopping carts. SaleCycle's Privacy Policy for the data they collect through the tag installed on our website

You may opt out of receiving SaleCycle's targeted ads by visiting their privacy policy listed above.

Persistent cookies.
scripts.affiliatefuture.com AffiliateFuture To use site visit data for running marketing programmes and performance tracking. AffiliateFuture's Privacy Policy

Persistent cookies.
b92.yahoo.co.jp Yahoo Display Network To use booking conversion and site visit data to run retargeting and prospecting campaigns, media optimization and performance tracking. Yahoo's Privacy Policy for the data they collect through the tag installed on our website

You may opt out of receiving Yahoo's interest-based advertising by visiting their privacy policy listed above.

Persistent cookies.

In addition to the above cookies, we use Local Shared Objects, also referred to as “Flash cookies,” on our Website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our website. Local Shared Objects are similar to browser cookies, but can store more complex data than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this Website, and cannot be accessed by other websites. To find out more about Flash cookies or how to disable them, please click here http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.

Cookies policy does not cover third party websites

Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this Website.
 

Changes to the Cookies Policy

We may update this cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This cookies policy was last updated on 14 Jul 2021.
 

View and update your cookie preferences

We use third-party cookies to: 

  • Improve your online experience
  • Ensure that our site runs smoothly
  • Remember your site preferences 

If you wish to change your cookie preferences, please click ‘Change cookie preferences.’ However, the content or functionality of our site may be limited or unavailable if cookies are disabled.

More about Legal and privacy

Customer privacy policy - European Appendix

Customer privacy policy - Non-European Appendix

Transborder Tariff (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

International Tariff (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

Cathay Pacific Conditions of Carriage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

Notification to Passenger Charter of Rights for travel to/ from India (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

Notification of Rights to Benefits under the Israel Aviation Services Law (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

ET Conditions of Contracts/ Notices & EC 889 Air Carrier Liability for Passengers/ their Baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from the Adobe website, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific