What delivery options can I choose?

We offer different delivery options including:

• Home delivery (physical products, vouchers and letters will be mailed physically) )
• In-store pickup at Cathay Shop - Cityplaza
• Email delivery (product or the e-voucher will be sent via email)

Home delivery

We offer worldwide shipping for most products. Simply select your desired product delivery location and we’ll let you know the availability in your country/region while browsing our catalogue.

Due to different restrictions and regulations, our international shipping may not be applicable to all products. Please note that you are required to pay all customs charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customers or delivery service providers), that are not included at checkout.

If you order any products or services involving a physical voucher and letter

An order confirmation email will be sent to your registered email address if you checked out with your Cathay account. If you checked out without signing in, the confirmation will be sent to the email address you provided. The physical letter will be mailed or delivered to your designated address within the delivery period stated on the product details page. The actual delivery time will depend on the postal or delivery service, and the delivery location.

We’re able to deliver your order to your doorstep with home or office address, excluding PO Box addresses, as well as remote and restricted areas. For more details, please refer to the ‘Collection and delivery details’ section on the product details page.

In-store pickup (Hong Kong SAR only)

We offer in-store pickup for a range of products at Cathay Shop – Cityplaza.

Cathay Shop – Cityplaza

Shop 233, 2/F, Cityplaza, 18 Taikoo Shing Road, Taikoo Shing, Hong Kong SAR, opens from11.00am to 9.00pm daily

An order confirmation will be sent to your registered email address if you’re a Cathay member, or to the provided email address if you’re checking out as a guest. You’ll also receive a separate email containing an e-voucher for product collection.

Present the e-voucher code on your mobile device or a printed email in A4 format, along with your membership card (either digital or physical format), if applicable,to collect your items.

Email delivery

An order confirmation will be sent to your registered email address if you’re a Cathay member, or to the provided email address if you’re checking out as a guest. The e-voucher, which will contain a QR code, bar code, URL hyperlink, passcode or such other code(s) and an order reference number, will be sent either together or separately for products provided by Cathay Pacific, Cathay Holidays or Asia Miles, and separately for products provided by merchant partners.

If the voucher is for a physical service, such as dining, service or product collection, you will need to follow the instructions on the voucher to make your appointment ahead of time or arrange a timeslot with our merchant partner for pickup. For some orders, you may be required to visit a dedicated URL hyperlink/partner’s website to proceed. Please follow the instructions on the e-voucher to complete the process.