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    Cathay Pacific
    Aftersales (amend, cancel, exchange and refund)

    I paid for my order and want to cancel it, can I get a refund?

    For home delivery orders, orders delivered via email, e-voucher, or in-store pickup. All orders are non-refundable, non-exchangeable, and non-extendable. For full details, please refer to the terms and conditions.

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