Cathay Pacific Airways is committed to finding, removing, and preventing barriers for people with disabilities, in line with the Accessible Canada Act (ACA).
This plan builds on the work we have already started and focuses on making our policies, training, and services more accessible for both our employees and our customers.
We know that the best way to improve accessibility is to work directly with people with disabilities. We are committed to listening to their experiences and using their feedback to guide our decisions. Their input helps us better understand what works, what doesn’t, and where we need to improve.
Removing barriers is not just about following the law—it is about making sure everyone feels respected, included, and able to access our services safely and with dignity. We will continue to learn, make improvements, and share our progress as we work toward a more accessible and inclusive future for everyone.
Feedback related to accessibility can be addressed to our VP, People, Americas. Feedback can be submitted anonymously or you may provide your contact information. We will acknowledge receipt of feedback, other than anonymous feedback, in the same manner in which it was received. We welcome feedback through any of the following mechanisms:
Mail:
Accessibility Contact
Cathay Pacific Airways Limited Canada
500 – 550 W 6th Ave
Vancouver, BC
V5Z 4S2
Email:
Accessibility_Canada@cathaypacific.com
Online Feedback Form:
https://forms.office.com/r/HBGaeJKk2J
Phone:
1-604-606-2917. Use TTY (711) for those who are deaf or hard-of-hearing. Office hours are Monday to Friday from 8:30 AM to 5:00 PM local time.
If you would like to request copies of the Accessibility Plan, Progress Reports or a description of the feedback process in an accessible or alternate format, please contact us through any of the above channels.
Cathay’s Accessibility Plan is published on Cathay’s website in a format that meets the requirements for Level AA conformance under the Web Content Accessibility Guidelines 2.2.